Officer-MB Asset Operations

Ujjivan Small Finance Bank; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Ujjivan Small Finance Bank Ltd. Bengaluru invites a branch operations professional to manage loan processing within SLA, coordinate with business and vendors, and resolve customer grievances.

You will ensure accuracy in financial ledgers, publish daily MIS, and maintain cash/operations records, with emphasis on confidentiality and compliance. Fresh graduates may apply with suitable education; 2+ years' experience preferred.

Qualifications

• Graduate with clear understanding of banking operations.
• 2+ years experience preferred; fresher considered with relevant education.
• Knowledge of core banking and CRM applications is desirable.

Responsibilities

• Process loan within the agreed SLA
• Publish daily MIS to support Business
• Coordinate with business and Vendor for daily productivity against targets
• Coordinate between Cash Group and Operations for accurate funding
• Resolve customer grievances
• Maintain accuracy in financial transactions (Loan amount, FE, Insurance)
• Timely dispatch of customer collaterals on loan closures
• Tally Branch Working Date, Cash In Hand & Operations ledgers daily
• Audit of high value documents and ensure compliance

Skills

Banking ops knowledge

Communication skills

Attention to detail

Education

Graduate in any discipline

2+ years experience

Tools

Finacle

CRM applications

Siebel

FCRM

MS Excel

MS Word

Job description

• Coordinate with business and Vendor for meeting daily productivity against business targets
• Coordinate between Cash Group and Operations for accurate funding
• To resolve customer grievances
• Ensure adherence to process and regulatory compliance
• SIZE OF THE ROLE

FINANCIAL SIZE

NON-FINANCIAL SIZE

• NA
• NA
• KEY DUTIES & RESPONSIBILITIES OF THE ROLE
• Process loan within the agreed SLA
• Publish daily MIS to support Business

Customer

• Ensure the branch grievances are addressed and resolved within the stipulated time frame.
• Maintain accuracy in Financial Transactions viz. Loan Amount, Processing Fee, Insurance, and other income and expenses ledgers.
• Timely dispatch of customer collaterals on loan closures

Internal Process

• Tally the Branch Working Date, Cash In Hand & Operations ledgers daily.
• Monitor records unit to ensure process compliance and Customer confidentiality
• Audit of high value documents
• Monitoring of physical documents against image based processing
• Monitoring of post disbursal documents (Ro copy etc.)
• Scrutinize property document against the legal opinion report.
• Update self about SOP’s pertaining to the transactions handled.
• Complete all mandatory self- learning modules in Swayam and attend all classroom trainings nominated to.
• MINIMUM REQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

• Graduate in any discipline

Experience

• 2+ years of experience; fresher can be considered if they possess the required educational qualifications and aptitude

Certifications

• NA

Functional Skills

• Sound functional knowledge of banking ops processes
• Conversant with core banking applications (Finacle preferred) and CRM applications
• Working knowledge of workflow applications such as Siebel, FCRM etc.
• Usage of MS Excel and MS Word

Behavioral Skills

• Good communication skills – both oral and written