Officer, Branch Relationship Manager, Consumer Banking Group

DBS Bank Ltd; Chennai; On-site; INR 800,000 - 1,400,000; Full time

Job summary

DBS Bank Ltd in Chennai seeks a seasoned Relationship Manager for the Treasures segment within Consumer Banking. The role focuses on acquiring and upgrading clients with AUM around INR 1 million, driving wallet share, and ensuring high service standards.

You will activate e-channels, work with product and service teams, and ensure regulatory compliance while building a trusted relationship with DBS. Minimum 5 years of banking experience required.

Qualifications

• Minimum 5 years of experience in a reputed bank.
• AMFI / IRDAI / FEDAI certification would be an added advantage.
• Knowledge of local market and competition.

Responsibilities

• Acquire and upgrade quality clients to Treasures segment.
• Engage with existing customers to deepen wallet share and AUM.
• Drive activation of e-Channels and growth in savings book.
• Ensure compliance with DBS sales process and risk reviews.
• Build DBS as a primary banker and promote lifestyle banking propositions.

Skills

Client acquisition

Relationship management

Cross-selling

Customer service

Education

Graduate

Job description

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across ~500 branches in the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage.Job PurposeTo deliver exceptional volume and revenue performance by acquiring and engaging with DBS clients having an AUM => INR 1 million through “need-based approach” and ensure client coverage and product penetration through cross-sell and up-sell of DBS products and services.To manage & maintain the highest customer satisfaction and service levels through pro-active client engagement & relationship management, coordinating internally with DBS Service and Distribution and Product teamKey AccountabilitiesAcquire and upgrade quality clients in the branch location areas to Treasures segment.Engage with existing customers to deepen the wallet share through retention and growth of AUM.Accountable for achieving monthly & annual volume and revenue objective, as agreed.Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growthEnsure proper implementation & execution of product strategies through effective relationship management.Develop the client trust and loyalty for entrenched relationship with DBS through lifestyle and beyond banking propositionsEnsure optimum product mix and new- to- product clients aimed at customer level profitability and enhancing client coverage.Drive and deliver exemplary customer service in the local market and uphold DBS service standards.Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews and exercising due diligence while on-boarding.Ensure exemplary service delivery of these clients by building appropriate workflows and processes incl. doorstep banking etc. Job Duties & responsibilitiesEstablish, manage and grow the AUM of mapped Client segment by acquiring and nurturing the client having AUM => INR 1 MEnsure complete knowledge of all products & services through continuous skill and knowledge improvement.Resolve customer queries and complaints within the agreed TAT as per the DBS customer service policy.Coordinate and work closely with CBG colleagues, Service teams, Product specialist to ensure that team objectives are met through an environment that nurtures harmony and collaboration through teamworkWork closely with the Line Manager and City / Cluster Head to ensure achievement of common team and Branch objectives.Ensure internal and regulatory compliance and address operational risks if any, e.g. Health & Safety standards, security of premises, AML / KYC and ongoing risk reviews.To exercise appropriate due diligence while on-boarding and engaging with clients.Establish DBS as a primary banker for clients and as a prominent banking provider in India.Required ExperienceMinimum 5 years of experience in in a reputed bank and proficient in banking products.In-depth knowledge of local market and competition.AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantageEducation / Preferred QualificationsGraduate(10+2+3).Location:VelacheryJob:Relationship ManagementSchedule:RegularEmployee Status:Full time