Office & Community Manager

Zuora, Inc.; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

Zuora, Inc. seeks an Office & Community Manager for its Chennai office to ensure a safe, welcoming, and efficient workplace. You will connect facilities operations with vendors, budgets, employee programs, and community-building initiatives to deliver a superior workplace experience.

In the first 12–18 months, you will establish operating rhythms, strengthen vendor controls, and build an engaging office community aligned with regional standards and business priorities.

Responsibilities

• Own daily workplace operations and ensure the office is safe, clean, functional, and ready for employees and visitors.
• Oversee housekeeping, pantry, reception, security, maintenance, access control, transport, and related workplace services.
• Conduct regular workplace inspections and coordinate timely resolution of facilities issues, maintenance requirements, and employee concerns.
• Partner with the landlord, building management, service providers, and internal teams to maintain uninterrupted office operations.
• Establish and maintain workplace procedures, service standards, records, checklists, and operating routines.
• Manage workplace vendors across sourcing support, quotations, negotiations, contracts, SLAs, AMCs, service reviews, and performance improvement.
• Monitor service quality, vendor compliance, invoices, purchase orders, and timely payments in partnership with Finance and Procurement.
• Support annual budgeting, expense tracking, forecasting, reporting, and cost optimization initiatives.
• Identify opportunities to improve service delivery and operational efficiency while protecting the employee experience.
• Maintain accurate records for contracts, assets, invoices, purchase orders and workplace expenditure.
• Plan and deliver employee engagement activities, celebrations, wellness initiatives, and community-building programs.
• Create inclusive programs that encourage connection, collaboration, and a positive office culture.
• Gather employee feedback and translate insights into improvements to workplace services and the office experience.
• Manage workplace communications related to events, facilities updates, office guidelines, and employee initiatives.
• Support initiatives that encourage meaningful office connection, collaboration, and a strong sense of community.
• Coordinate workplace logistics for leadership visits, town halls, business meetings, team events, and external visitors.
• Manage event planning across budgets, venues, catering, vendors, employee communications, and on-site execution.
• Ensure meeting rooms, visitor areas, and office facilities are prepared to the required standard.
• Deliver a professional, inclusive, and welcoming hospitality experience for employees, leaders, and guests.
• Ensure compliance with applicable workplace, building, fire safety, environmental, and statutory requirements.
• Coordinate workplace risk assessments, safety inspections, emergency drills, corrective actions, and follow-up activities.
• Maintain emergency response procedures, incident records, safety documentation, and business continuity plans.
• Work with building management, security, vendors, and internal teams to address workplace risks promptly.
• Promote a culture of safety, inclusion, accessibility, and responsible workplace practices.
• Maintain accurate records of office assets, equipment, inventory, seating, and space utilization.
• Coordinate workplace requirements for employee onboarding and offboarding, including access, seating, assets, and relevant handovers.
• Support office moves, seating changes, maintenance projects, renovations, and workplace improvement initiatives.
• Monitor office utilization and identify opportunities to improve space planning and resource allocation.
• Partner with IT and other teams to ensure workplace readiness for new employees and changing business needs.
• Support initiatives related to energy efficiency and responsible purchasing.

Job description

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models - from subscriptions and usage-based pricing to AI-driven and outcome-based offerings - helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We've led the Subscription Economy for more than a decade. Now we're evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Opportunity

The Office & Community Manager will own the day-to-day workplace experience for Zuora's Chennai office, creating a safe, efficient, welcoming, and well-maintained environment where employees and visitors can do their best work. Reporting to the APAC Workplace Manager, this role will connect facilities operations, vendors, budgets, employee programs, and community-building initiatives into one reliable workplace experience.

In the first 12-18 months, you will establish strong operating rhythms for the Chennai office, strengthen vendor and financial controls, improve workplace services, and help build an engaging office community aligned with regional workplace standards and business priorities.

What You'll Do

Workplace Experience & Operations

Own daily workplace operations and ensure the office is safe, clean, functional, and ready for employees and visitors.

Oversee housekeeping, pantry, reception, security, maintenance, access control, transport, and related workplace services.

Conduct regular workplace inspections and coordinate timely resolution of facilities issues, maintenance requirements, and employee concerns.

Partner with the landlord, building management, service providers, and internal teams to maintain uninterrupted office operations.

Establish and maintain workplace procedures, service standards, records, checklists, and operating routines.

Vendor & Financial Management

Manage workplace vendors across sourcing support, quotations, negotiations, contracts, SLAs, AMCs, service reviews, and performance improvement.

Monitor service quality, vendor compliance, invoices, purchase orders, and timely payments in partnership with Finance and Procurement.

Support annual budgeting, expense tracking, forecasting, reporting, and cost optimization initiatives.

Identify opportunities to improve service delivery and operational efficiency while protecting the employee experience.

Maintain accurate records for contracts, assets, invoices, purchase orders and workplace expenditure.

Employee Experience & Community Engagement

Plan and deliver employee engagement activities, celebrations, wellness initiatives, and community-building programs.

Create inclusive programs that encourage connection, collaboration, and a positive office culture.

Gather employee feedback and translate insights into improvements to workplace services and the office experience.

Manage workplace communications related to events, facilities updates, office guidelines, and employee initiatives.

Support initiatives that encourage meaningful office connection, collaboration, and a strong sense of community.

Events, Hospitality & Leadership Support

Coordinate workplace logistics for leadership visits, town halls, business meetings, team events, and external visitors.

Manage event planning across budgets, venues, catering, vendors, employee communications, and on-site execution.

Ensure meeting rooms, visitor areas, and office facilities are prepared to the required standard.

Deliver a professional, inclusive, and welcoming hospitality experience for employees, leaders, and guests.

Health, Safety & Compliance

Ensure compliance with applicable workplace, building, fire safety, environmental, and statutory requirements.

Coordinate workplace risk assessments, safety inspections, emergency drills, corrective actions, and follow-up activities.

Maintain emergency response procedures, incident records, safety documentation, and business continuity plans.

Work with building management, security, vendors, and internal teams to address workplace risks promptly.

Promote a culture of safety, inclusion, accessibility, and responsible workplace practices.

Space, Assets & Workplace Projects

Maintain accurate records of office assets, equipment, inventory, seating, and space utilization.

Coordinate workplace requirements for employee onboarding and offboarding, including access, seating, assets, and relevant handovers.

Support office moves, seating changes, maintenance projects, renovations, and workplace improvement initiatives.

Monitor office utilization and identify opportunities to improve space planning and resource allocation.

Partner with IT and other teams to ensure workplace readiness for new employees and changing business needs.

Sustainability & Continuous Improvement

Support initiatives related to energy efficiency, waste reduction, responsible purchasing,