[OEF6ODAH] Oracle EBS L2 Functional Consultant

ZettaMine Labs Pvt. Ltd.; Bengaluru; Vor Ort; INR 1.800.000 - 2.400.000; Vollzeit

Zusammenfassung

ZettaMine Labs Pvt. Ltd. is seeking an Oracle EBS L2 Functional Consultant to join our Bengaluru team. The focus is AP, Procurement, Payments, Cash Management and iSupplier, with emphasis on end-to-end processes and rapid issue resolution.

You will act as the L2 escalation point, perform RCA, support month‑end close, and collaborate with cross‑functional teams to deliver stable, 24x7 enterprise support and functional improvements.

Qualifikationen

• 10–12 years of experience in Oracle EBS R12 Functional Support.
• Strong hands-on experience in AP, Procurement, Payments, CM, and iSupplier.
• Experience with P2P cycle and invoice processing.
• Experience handling L2 production support and RCA.
• Experience in month-end close and data integrity issues.

Aufgaben

• Act as the L2 functional escalation point for Oracle AP, Procurement, Payments, Cash Management, and iSupplier.
• Analyze and resolve medium to complex functional issues.
• Perform RCA for recurring issues and permanent fixes.
• Resolve break-fix incidents with permanent fixes or workarounds.
• Support month-end/month-close activities.
• Monitor data interfaces into AP and CM; ensure data integrity.
• Collaborate with cross-functional teams to resolve issues.
• Provide training to power users.
• Provide 24x7 support for priority issues.
• Maintain documentation and SOPs.

Kenntnisse

Oracle EBS R12 Functional Support

Accounts Payable (AP)

Procurement & P2P

Payments & Lifecycle

Cash Management (CM)

iSupplier

RCA & root cause analysis

Month-end close

Data integrity

24x7 support

Stakeholder management

Ausbildung

Bachelor's degree in IT/Computer Science

Jobbeschreibung

We are looking for Oracle EBS L2 Functional Consultant – AP / Procurement / Payments / Cash Management / iSupplier with exciting project opportunities.

Job Role: Oracle EBS L2 Functional Consultant

Notice Period: Immediate / [Notice Period]

Experience: 10–12 Years

Relevant Experience: Strong hands‑on experience in Oracle EBS R12 Functional Support, Accounts Payable, Procurement, Payments, Cash Management, iSupplier, P2P, Production Support, RCA, and Functional Troubleshooting.

Mandatory:

• 10–12 years of experience in Oracle EBS R12 Functional Support
• Strong hands‑on experience in Accounts Payable (AP)
• Strong experience in Procurement and P2P cycle
• Strong experience in Payments and Payment Lifecycle
• Strong experience in Cash Management (CM)
• Hands‑on experience with iSupplier
• Strong understanding of end‑to‑end financial process flows and accounting impacts
• Experience in AP operations, vendor management, invoice processing, invoice matching, and payment processing
• Strong understanding of AP Accounting
• Experience handling L2 functional support and medium to complex production issues
• Experience in functional troubleshooting, break‑fix support, and data integrity issues
• Strong experience in Root Cause Analysis (RCA) and permanent issue resolution
• Experience supporting month‑end / month‑close activities
• Experience in Oracle production data issue resolution
• Understanding of interfaces into AP and Cash Management
• Experience monitoring integrations for data leakage and error handling
• Experience with Oracle SRs, patches, and issue follow‑up
• Experience working in a 24x7 enterprise support environment
• Strong communication, problem‑solving, and stakeholder management skills

Good‑to‑Have:

• Experience with SOP‑driven production support and process automation
• Experience performing smoke testing after planned/unplanned system outages
• Experience supporting new enhancements/projects and Knowledge Transition (KT)
• Experience identifying opportunities to automate repetitive support activities
• Experience conducting training for power users
• Experience working with cross‑functional technical and functional teams
• Experience with ITSM / Incident Management processes
• Experience handling critical priority production incidents
• Experience supporting month‑end close in a 24x7 environment

Key Responsibilities:

• Act as the L2 functional escalation point for Oracle AP, Procurement, Payments, Cash Management, and iSupplier modules.
• Analyze and resolve medium to complex functional issues reported by users or L1 support.
• Perform technical troubleshooting of functional issues and understand interfaces into AP and Cash Management.
• Perform Root Cause Analysis (RCA) for recurring and non‑recurring issues and support permanent fixes.
• Resolve functional break‑fix incidents through permanent fixes or suitable workarounds.
• Handle and resolve production data integrity issues in Oracle EBS.
• Manage and follow up on Oracle SRs, patches, and product issues through resolution.
• Support month‑end/month‑close activities and resolve critical operational issues.
• Perform smoke testing following planned or unplanned system outages.
• Monitor integrations for data leakage, interface failures, and error handling.
• Support P2P processes, including procurement, invoice matching, vendor management, AP accounting, and payments.
• Troubleshoot issues related to vendor invoices, payment processing, accounting, and financial transactions.
• Provide technical and functional support for AP and Cash Management interfaces.
• Provide training and functional guidance to power users.
• Support new enhancements and projects through knowledge transition from product teams.
• Identify opportunities to automate SOP‑driven support activities.
• Collaborate with functional, technical, business, and L1/L3 teams to resolve issues effectively.
• Provide 24/7 support through in‑person or Zoom for priority/critical operational issues and month‑close activities.
• Maintain proper documentation, SOPs, issue records, and support governance.

Who Can Apply?

10–12 years of strong experience in Oracle EBS R12 Functional Support.

Strong hands‑on experience in AP, Procurement, Payments, Cash Management, and iSupplier.

Strong knowledge of the P2P cycle.

Strong experience in invoice matching, vendor management, payment lifecycle, and AP Accounting.

Strong understanding of financial process flows and accounting impacts.

Experience in L2 production support and functional troubleshooting.

Strong experience in RCA, break‑fix resolution, and production data issue handling.

Experience supporting month‑end/month‑close activities.

Experience with Oracle SRs, patches, and production issues.

Understanding of AP and Cash Management interfaces.

Experience monitoring integrations and error handling.

Strong experience working in 24x7 enterprise support environments.

Excellent communication, analytical, problem‑solving, and stakeholder management skills.

Bachelor's degree in IT, Computer Science, or equivalent practical experience.