Odyssey Technologies Ltd Looking for Trainee Engineer | Fresher – Technical Support at Mumbai, [...]

Odyssey Technologies Ltd; Mumbai; On-site; INR 3,20,000 - 4,20,000; Full time

Job summary

A tech solutions provider in Mumbai is seeking a Technical Support Engineer to manage client accounts and provide support for their products. Successful candidates will have experience in troubleshooting and maintaining technical systems. The position offers a full-time salary of ₹320,000 to ₹420,000 annually along with benefits like health insurance and allowances.

Benefits

Cell phone reimbursement

Food allowance

Health insurance

Internet reimbursement

Qualifications

• 1 year of total work experience preferred.
• Experience with hardware and software issues.
• Ability to work independently and meet deadlines.

Responsibilities

• Manage multiple client accounts for technical support.
• Monitor and maintain products.
• Troubleshoot system and network configuration problems.

Skills

Problem-solving

Communication skills

Network troubleshooting

Technical support

Independence

Tools

Linux

Windows

VMWare

SQL

HTML

Job description

Job description – Technical Support Engineer

Responsibilities:

• Managing multiple client accounts for technical support
• Deploying Odyssey’s products for clients
• Monitoring and maintaining Odyssey’s products
• Installing and configuring operating systems and applications
• Providing Technical support with issue resolution via Phone/Chat/Email electronic medium
• Taking clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
• Troubleshooting system, network and product configuration problems and diagnosing and solving faults
• Providing support, including procedural documentation and relevant reports
• Responding within agreed time limits to call-outs
• Prioritizing and managing many open cases at one time
• Establishing a good working relationship with clients and teams
• Testing and evaluating products
• May require working onsite in Customer location

Technical Knowledge:

• OS– Installation and configuration of Linux, Windows, VMWare and other Unix flavors an added advantage
• Working experience in HTML, HTTP, FTP, javascript, XML, SQL, shell scripts
• Working knowledge of Network devices like routers, firewall, switch, load balancers, antivirus, VPN, etc.
• Working experience in setting up web servers, email servers
• Experience in network protocols and packet analysis
• Familiarity in database/system administration will be an advantage
• CISA/CISSP certifications will have a weightage
• Working experience in SSL, PKI, security protocols/products will be an added advantage

Additional skills:

• Able to work independently and efficiently to meet deadlines
• Self-motivated, Detail-oriented and organized
• Experience with Hardware and Software issues
• Proficient in Internet related applications such as Web Browsers & E-Mail clients
• Excellent Communication (Oral and Written), Interpersonal, Organizational and Presentation skills
• Flexibility to travel, relocate, adapt to locations/languages

Job Details:

• Job Types: Full-time, Regular / Permanent
• Salary: ₹320,000.00 – ₹420,000.00 per year

Benefits:

• Cell phone reimbursement
• Food allowance
• Health insurance
• Internet reimbursement

Requirements:

• Ability to commute/relocate: Mumbai, Maharashtra (Preferred)
• Education: Not specified
• Experience: total work: 1 year (Preferred)

To apply, please speak with the employer at [phone]