Ocean Dispute Resolution Specialist - SAU PAK UAE

A.P. Moller - Maersk; Thane; Vor Ort; INR 900.000 - 1.300.000; Vollzeit

Benefits dieser Stelle

Global exposure

Work-life balance

Professional growth

Flexible working

Zusammenfassung

Maersk in India is seeking a proactive disputes analyst to resolve invoicing issues for global customers. You will investigate disputes, trace data across upstream processes, and decide on acceptance, clarification, or rejection, coordinating with regional coordinators as needed, to close cases efficiently.

The role requires strong communication, problem solving, and stakeholder management to ensure accurate, timely resolutions and high customer satisfaction.

Qualifikationen

• Experience resolving customer disputes on invoiced amounts.
• Ability to trace root causes across upstream processes.
• Strong data and analytical skills.
• Excellent communication with customers and stakeholders.
• Ability to work across SOPs and processes.

Aufgaben

• Analyze disputes and understand customer concerns.
• Fetch data from upstream processes and review shipment history.
• Decide on accepting, clarifying, or rejecting cases.
• Coordinate with other teams for information as required.
• Process amendments in core systems for acceptance.
• Communicate outcomes to customers.
• Document root causes of disputes.

Kenntnisse

Communication skills

Customer focus

Stakeholder management

Problem solving

Attention to detail

Jobbeschreibung

Job Description:

About Maersk:

Maersk is a global leader in integrated logistics with a rich history of over a century, dedicated to setting new standards in efficiency, sustainability, and excellence. With a presence in 130 countries and a diverse workforce of over 100,000 employees, we shape the future of global trade and logistics through innovation and collaboration.

Job Description And Details

Individual is hired to resolve Customer disputes on invoiced billed to Customer. Candidate is also expected to understand the Root cause and help fix the same in the upstream process

• Analysis disputes received (Basis Target allocated) – Understand what Customer disputing is for
• Look up all upstream process to fetch data and understand the history of the said shipment
• Analysis the case and decide on accepting/clarifying or rejecting the caseReach out to relevant coordinators for more information if required
• Process the amendment in core systems for accept processing
• Communicate to customer
• Record complete root cause on reason or dispute

Required Skills:

• Good Communication Skills & Ability to use positive language
• Good Comprehension & Written Communication
• Customer Focus & Owning the customer
• Understand Customer requirement and focused on customer outcome
• Attitude to go across defined job boundaries for customer resolution
• Winning for customer – high achievement orientation
• Driven to ensure closure
• Superior Stakeholder Management
• Responsible to drive Customer outcomes through positive customer experience
• Having regular communication with Customers to understand their requirements for a quick dispute resolution.
• Problem Solving Skills

Problem Solving Skills

• Own the issue,
• Detailed and result oriented
• Low tolerance to delays.
• Problem solving, analytical and data skills
• Data backed decision making

Communication

• Professional standard in grammar and though articulation. (Including Language capabilities)

Process Understanding

• Ability to understand end to end processes.
• Ability to conduct sales and service together
• Adherence to process and SOPs
• Attention to details, complete & error free documentation
• Adapt to change in process (SOP) / Systems
• Ability to understand end to end processes

Stakeholder Mgmt.

• Language capabilities to cater to specific countries
• Experience in direct Stakeholder interactions (Global) preferably

Manage disputes in 24 hrs

FTHR should be > 70%

No – repeat dispute

What We Offer

• Impact: Your work directly contributes to the success of our global operations.
• Opportunity: Ample opportunities for professional and personal growth.
• Innovation: Join a forward-thinking team embracing cutting-edge technologies.
• Global Exposure: Collaborate with diverse colleagues in an international business environment.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Join Maersk

Embark on a rewarding career journey with Maersk, where you'll contribute to redefining global logistics and trade while advancing your career in a dynamic and inclusive workplace.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].