Ocean Customer Experience Specialist - German Language

Maersk; Navi Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Maersk, a global leader in integrated logistics, is seeking an Ocean Customer Experience Specialist - German Language in Navi Mumbai. You will manage customer experience activities for onboarded clients, handle case management, onboarding, and relationship management.

The role requires a graduate with at least two years’ experience, excellent German language skills (B2), and comfort with European shift patterns.

Qualifications

• Any Graduate with minimum 2 years of experience.
• Excellent oral and written communication skills (mandatory)
• German Language Expert with minimum B2 Level certification (mandatory)
• The candidate should be comfortable working in European shift

Responsibilities

• Customer Experience which includes services to customers once they are onboarded in the Maersk environment. Activities may include Case Management
• Customer onboarding and relationship management
• Contract and dispute management and more

Skills

German language

Communication skills

Customer service

Education

Any graduate

Job description

Ocean Customer Experience Specialist - German Language

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

You will be responsible for:

• Customer Experience which includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management and more

We are looking for:

• Any Graduate with minimum 2 years of experience.
• Excellent oral and written communication skills (mandatory)
• German Language Expert with minimum B2 Level certification (mandatory)
• The desired candidate should be comfortable working in European shift

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.
• Opportunity: Ample opportunities for professional and personal growth.
• Innovation: Join a forward-thinking team embracing cutting-edge technologies.
• Global Exposure: Collaborate with diverse colleagues in an international business environment.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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