Ocean Customer Experience Specialist

A.P. Moller - Maersk; Thane; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Impact on global operations

Professional growth opportunities

Innovation in logistics tech

Global exposure

Work-life balance

Job summary

Maersk seeks an experienced professional for customer experience roles in its global logistics operations. You will handle customer onboarding, relationship management, case handling, and channel management within the Maersk system, ensuring high service quality.

The ideal candidate holds an Any Graduate degree with at least two years of experience, possesses excellent English communication skills, is fluent in German at B2 level, and is proficient with MS Office.

Qualifications

• Excellent oral and written communication skills (mandatory).
• German Language Expert with minimum B2 Level certification (mandatory).
• Good at MS Office skills.
• The desired candidate should be comfortable working in European shift.

Responsibilities

• Customer Experience which includes services to customers onboarded in the Maersk environment.
• Customer channel management and Case Management.
• Customer onboarding and relationship management.
• Contract and dispute management and more.

Skills

Communication skills

German (B2)

MS Office

Customer service

Education

Any Graduate

Tools

MS Office

Job description

Job Description:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

You will be responsible for:

• Customer Experience which includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):
• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management and more

Administrative tasks which includes primarily supporting others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

Working independently and applying standards, yet can also make departures from established processes to resolve problems at the top of career stream

Working on tasks of limited scope and complexity, exercising independent judgment within defined boundaries and guidelines and typically under supervision. Having skills developed through job-related training and on-the-job experience within a specific job discipline.

Having knowledge of standardized work routines and methods, general facts and information but may need to elevate non-routine problems to a more experienced colleague or supervisor.

This job requires limited job and business knowledge at the time of hiring.

We are looking for:

Any Graduate with minimum 2 years of experience.

Excellent oral and written communication skills (mandatory)

German Language Expert with minimum B2 Level certification (mandatory)

Good at MS Office skills

The desired candidate should be comfortable working in European shift

What We Offer:

• Impact: Your work directly contributes to the success of our global operations.
• Opportunity: Ample opportunities for professional and personal growth.
• Innovation: Join a forward-thinking team embracing cutting-edge technologies.
• Global Exposure: Collaborate with diverse colleagues in an international business environment.
• Work-Life Balance: We value work-life balance and offer flexible working arrangements.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

Requirements: