Ocean Customer Experience Specialist

Damco Spain SL; Chennai District; On-site; INR 320,000 - 460,000; Full time

Benefits offered by this job

Impact

Growth

Innovation

Global exposure

Work-life balance

Job summary

Maersk in India seeks a Customer Experience Operations professional to support customers post-onboarding, handling queries, cases, and relationships in a process-driven, execution-focused role.

The role is entry to mid-level, requires a completed bachelor's degree and fluent English, with day-to-day admin tasks, contract handling, disputes resolution, and cross-functional collaboration.

Enjoy global exposure, balanced work-life, and opportunities for growth in a diverse team.

Qualifications

• Bachelor's degree required.
• Fluent English with strong communication.

Responsibilities

• Managing customer interactions across channels and ensuring timely resolution of queries.
• Handling customer cases efficiently and maintaining accurate updates.
• Supporting customer onboarding and maintaining strong customer relationships.
• Managing contracts, resolving disputes, and ensuring service quality.
• Performing day‑to‑day administrative and operational tasks as per defined processes.
• Escalating complex or non‑routine issues to senior team members.
• Collaborating with internal teams to support overall customer experience.

Skills

Fluent English

Education

Bachelor's degree

Job description

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting‑edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

This is a Customer Experience operations role where the main responsibility is to support customers after they are onboarded. It involves handling customer queries, managing cases, maintaining relationships, and resolving issues like contracts or disputes. The role is more operational and administrative in nature, where you follow standard processes, handle routine tasks independently, and elevate complex issues when needed. It’s typically an entry to mid‑level role, focused on execution, coordination, and ensuring a smooth customer experience.

Key responsibilities

• Managing customer interactions across channels and ensuring timely resolution of queries
• Handling customer cases efficiently and maintaining accurate updates
• Supporting customer onboarding and maintaining strong customer relationships
• Managing contracts, resolving disputes, and ensuring service quality
• Performing day‑to‑day administrative and operational tasks as per defined processes
• Following standard procedures and ensuring smooth execution of tasks
• Escalating complex or non‑routine issues to senior team members
• Collaborating with internal teams to support overall customer experience.

Qualifications

• Graduate of any bachelor's degree.
• Fluent in English with good communication skills.

What We Offer

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work‑Life Balance: Flexible working arrangements to support your well‑being

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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