Observability Engineer

Persistent Systems; Bengaluru; Hybrid; INR 2,800,000 - 4,200,000; Full time

Benefits offered by this job

Competitive salary and benefits

Culture focused on talent development

Opportunities to work with cutting‑edg

Employee engagement initiatives

Annual health check-ups

Insurance coverage

Job summary

Persistent is seeking an experienced Observability Engineer to build and maintain reliable, scalable enterprise platforms in Bengaluru. You will design observability solutions, dashboards, alerts and runbooks to enhance system health and customer experience.

Ideal candidates have 5-8 years in SRE or platform engineering, strong IAM and Grafana skills, and hands-on cloud knowledge across AWS/Azure/GCP. The role supports hybrid work with a global technology environment.

Qualifications

• 5-8 years of experience in Observability, SRE, Production Support, Cloud Operations or Platform Engineering.
• Strong hands-on expertise in IAM, SRE practices, and Grafana.
• Experience with monitoring, logging, alerting and observability platforms.
• Cloud knowledge across AWS, Azure or Google Cloud.

Responsibilities

• Design, implement, and maintain observability solutions across infrastructure, platforms, and applications.
• Develop dashboards, alerts, monitoring policies, and service health metrics using Grafana.
• Monitor performance, availability and reliability to ensure smooth operations.
• Investigate production incidents and drive root cause analysis.
• Create runbooks, documentation and SOPs.
• Collaborate with multiple teams to improve platform resilience.
• Automate tasks to improve operational efficiency.
• Drive reliability initiatives for availability and performance.
• Apply IAM and security best practices across environments.
• Support change management, releases and production readiness.

Skills

Observability

SRE practices

IAM

Grafana

Cloud operations

Automation

DevOps

Communication

Documentation

Tools

Grafana

AWS

Azure

GCP

Shell scripting

Python

Job description

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

About Persistent

We are an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help our clients anticipate what’s next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world, including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India, and numerous innovators across the healthcare ecosystem.

Our disruptor’s mindset, commitment to client success, and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation, leadership, and inclusion. We reported $1,654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24 sequential quarters of growth with $436.0M in Q4 FY26 revenue, up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27,500+ global team members, located in 18 countries, have been instrumental in helping the market leaders transform their industries. We have been recognized as the Fastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in the Everest Group Private Equity (PE) Services PEAK Matrix® Assessment 2026 and Software Product Engineering PEAK Matrix® Assessment 2026.

About Position

We are seeking an experienced Observability Engineer to help build and maintain highly reliable, secure, and scalable enterprise platforms. This role is ideal for professionals with 5-8 years of experience in Site Reliability Engineering (SRE), observability, monitoring, and platform operations. The successful candidate will play a key role in enhancing platform reliability, monitoring application and infrastructure health, automating operational processes, and ensuring superior customer experience through proactive incident management and continuous improvement initiatives.

• Role: Observability Engineer
• Location: Bengaluru
• Experience: 5 to 8 Years
• Job Type: Full-Time Employment

What You’ll Do

• Design, implement, and maintain enterprise observability solutions across infrastructure, platforms, and applications.
• Develop and manage dashboards, alerts, monitoring policies, and service health metrics using Grafana and related tools.
• Monitor system performance, availability, and reliability to ensure seamless business operations.
• Investigate production incidents, perform root cause analysis, and drive timely issue resolution.
• Create and maintain operational runbooks, support documentation, and standard operating procedures.
• Collaborate with engineering, cloud, infrastructure, security, and application teams to improve platform resilience.
• Implement automation solutions to reduce manual tasks and improve operational efficiency.
• Drive reliability engineering initiatives focused on availability, scalability, and performance optimization.
• Apply IAM policies, access governance controls, and security best practices across supported environments.
• Support change management, release activities, and production readiness assessments.
• Analyze service trends and proactively identify opportunities for performance and reliability improvements.
• Participate in incident response, problem management, and service improvement initiatives.
• Ensure compliance with enterprise security, governance, and operational standards.

Expertise You’ll Bring

• 5-8 years of experience in Observability, Site Reliability Engineering, Production Support, Cloud Operations, or Platform Engineering.
• Strong hands-on expertise in IAM, SRE practices, and Grafana.
• Experience with monitoring, logging, alerting, and observability platforms.
• Strong understanding of application performance monitoring and infrastructure monitoring concepts.
• Experience investigating production issues, conducting root cause analysis, and implementing preventive measures.
• Knowledge of cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Experience with automation and scripting using Shell Scripting, Python, PowerShell, or similar technologies.
• Understanding of incident management, problem management, and IT service management processes.
• Experience with DevOps practices, CI/CD pipelines, and operational excellence methodologies.
• Knowledge of security, access management, compliance, and governance requirements.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience working in Agile and cross-functional delivery environments.
• Excellent communication, stakeholder management, and documentation skills.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• Strong ownership mindset with a focus on customer experience, reliability, and operational excellence.

Benefits

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”

AWS Cloud,Azure DevOps