Observability Engineer

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking an Observability Engineer in Bengaluru to design and operate enterprise monitoring across global tech stacks, with a focus on Datadog. You will build dashboards, alerts, and service health views while collaborating with cross-functional teams to improve reliability.

You will lead automation efforts using Python, Ansible, Rundeck, and Git-based workflows, ensuring scalable, maintainable observability across cloud platforms and on‑prem environments.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering or related field.
• 3–5+ years of experience in observability, monitoring, infrastructure engineering, SRE, or related roles.
• Strong hands-on experience with Datadog or comparable platforms; proven ability to design and implement solutions independently.
• Proficient scripting with Python, PowerShell, Bash; experience with REST APIs and CI/CD.
• Familiarity with cloud platforms (AWS/Azure/GCP) and automation tooling.

Responsibilities

• Design and configure comprehensive Datadog monitoring across infrastructure, apps, networks, and cloud services.
• Create dashboards, monitors, alerts, integrations, and service health views for actionable visibility.
• Onboard services and collaborate with application, infrastructure, network and cloud teams.
• Troubleshoot telemetry pipelines, analyze metrics/logs/traces, and resolve complex issues.
• Automate monitoring configurations and implement observability-as-code practices.

Skills

Observability concepts

SRE/DevOps

Independent troubleshooting

Team collaboration

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Datadog

Rundeck

Ansible

Python

PowerShell

Bash

REST APIs

Git/GitHub

CI/CD

AWS/Azure/GCP

IaC

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Observability Engineer – APACLocation: Bengaluru (Bangalore), IndiaWhat this job involves:As an Observability Engineer, you'll implement and operate enterprise monitoring and observability solutions across JLL's global technology infrastructure, with primary focus on Datadog. You'll bring fresh perspectives to existing monitoring approaches while independently solving complex infrastructure challenges that span multiple technology domains. Working with application, infrastructure, network, and cloud teams, you'll onboard services to monitoring, build insightful dashboards and intelligent alerts, troubleshoot telemetry pipelines, and create automation that improves operational efficiency.At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and this role offers an excellent opportunity to develop your skills while contributing to operational excellence. You'll independently design monitoring solutions for sophisticated use cases, evaluate existing implementations for improvement opportunities, and ensure solutions are scalable and maintainable. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this position ideal for an engineer who enjoys learning new technologies, solving technical problems, and growing expertise in observability practices.What your day-to-day will look like:Independent Design & Implementation:Design and configure comprehensive Datadog monitoring solutions independently across infrastructure, applications, networks, cloud platforms, logs, and digital experience capabilities aligned with enterprise standardsCreate and maintain well-designed dashboards, monitors, alerts, integrations, and service health views that provide actionable visibility into system performance and healthEvaluate and enhance existing monitoring implementations, identifying opportunities to improve reliability, reduce operational overhead, and increase observability effectivenessTechnical Problem Solving:Independently solve moderately complex to complex infrastructure and application monitoring challenges by analyzing metrics, logs, and traces while applying established methodologiesInstall, configure, validate, and troubleshoot Datadog agents, integrations, APIs, collectors, and telemetry pipelines to ensure consistent and reliable data collectionUse comprehensive telemetry including metrics, logs, distributed traces, events, and network data to diagnose and resolve application and infrastructure issuesAutomation & Best Practices:Build and maintain production-grade automated workflows using tools such as Rundeck, Ansible, Python, PowerShell, APIs, and Git-based processesApply observability-as-code principles and automation patterns to make monitoring configurations consistent, version-controlled, repeatable, and easier to maintain across environmentsIdentify and implement innovative automation solutions using AI-assisted approaches for operational tasks, reducing manual effort and improving consistencyTeam Leadership & Collaboration:Onboard services and implement monitoring solutions by collaborating directly with application, infrastructure, network, and cloud teams to understand requirements and constraintsServe as a technical resource for less experienced colleagues on troubleshooting techniques, operational procedures, and monitoring best practicesLead moderately sized projects with defined scope and act as an informal mentor, delivering knowledge-sharing sessions on incident response, system design, and observability principlesCoordinate incident response activities and communicate complex technical information clearly to stakeholders across different technical backgroundsAIOps & Innovation:Support and enhance AIOps capabilities including event correlation, anomaly detection, intelligent alert routing, noise reduction, and incident enrichmentLeverage AI and AI-assisted engineering tools to accelerate troubleshooting, improve automation quality, enhance documentation, and optimize operational workflowsContribute improvements to system reliability and operational efficiency by applying modern observability practices within established enterprise frameworksRequired qualifications:Bachelor's degree in Computer Science, Information Technology, Engineering, or related technical discipline, or equivalent combination of education and professional experience3–5+ years of experience in observability, monitoring, infrastructure engineering, application support, Site Reliability Engineering (SRE), or related technology roles with demonstrated ability to work independently on complex challengesStrong hands-on experience with Datadog or comparable enterprise observability platforms; direct Datadog experience is strongly preferred with proven ability to design and implement solutions independentlySolid working knowledge of observability concepts including metrics, logs, traces, telemetry, alerting, service health, and reliability principles with ability to apply them effectivelyDemonstrated experience with automation and orchestration tools such as Rundeck and Ansible, with expanding skillset in operational automationProficient scripting experience using Python, PowerShell, Bash, or similar languages with ability to create maintainable, production-quality automationPractical experience working with REST APIs, webhooks, Git/GitHub, and CI/CD technologies with understanding of integration patterns and workflowsSolid exposure to cloud platforms such as Azure, AWS, or GCP with proficiency in cloud-native technologies and end-to-end reliability solution implementationPreferred qualifications:Experience across multiple observability areas such as infrastructure monitoring, application performance monitoring, log analytics, network monitoring, cloud monitoring, or digital experience monitoringFamiliarity with Infrastructure as Code (IaC), configuration management, and configuration-as-code practices with understanding of observability-as-code principlesExperience supporting integrations between observability platforms and enterprise systems such as ServiceNow, Rundeck, cloud services, or CI/CD toolingDemonstrated exposure to AIOps concepts and AI-assisted engineering tools with practical understanding of their applications in observability and operationsRelevant certifications in Datadog, cloud platforms (AWS, Azure, GCP), automation frameworks, or related technical areasDemonstrated ability to create and maintain technical documentation, follow established operational procedures and standards, and communicate technical concepts effectively to diverse audiencesProven ability to build strong working relationships across operational teams and collaborate effectively in globally distributed, culturally diverse environmentsIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.