O365 Services Professional

Outworx Solutions; Mumbai; On-site; INR 6,00,000 - 9,00,000; Full time

Job summary

A technology solutions provider in Mumbai is looking for a skilled IT professional to manage Exchange Online administration and mailbox rights. Key responsibilities include troubleshooting email issues, managing service delivery, and collaborating with IT teams. Candidates should have a Microsoft 365 certification and experience with Office 365 services.

Qualifications

• Experience with Microsoft Exchange and Office 365.
• Proficiency in troubleshooting email delivery issues.
• Ability to manage Exchange environments.

Responsibilities

• Manage mailbox rights and EOP rule creations.
• Conduct health checks and service management.
• Monitor mail traffic and perform routine maintenance.

Skills

Mailbox Rights Management

EOP-rule Creation

Exchange Online Administration

Troubleshooting Email Problems

Service Improvement Planning

Collaboration with IT Teams

Education

Microsoft 365 Certified: Fundamentals

Tools

Microsoft Office 365

SMTP Relay

Email Security

Job description

Overview

Level: L1+L2+L3

Responsibilities

• Mailbox Rights management EOP-rule creationsAllow/Block domains Exchange health checkup Office E5 service management MS Teams Collaboration O365 Email Ediscovery DL Modifying.Adhering tthe E Mail Policy as defined SOP by the ClientMonitor the Replication of Directory Monitoring Exchange ServicesIncident and Request fulfilment Management
• Exchange online administration & troubleshooting Mailbox Rights management EOP-rule creationsAllow/Block domains
• Exchange health checkupOffice E5 service management MS Teams Collaboration O365 Email EdiscoveryImplementation of Mail Aging Policy E Mail Policy as defined by the ClientPublic Folder Maintenance (Defining Hierarchy)
• Monitoring Mail Queue and Mail Traffic.Monitor the Replication of Public Folders Monitor the Replication of Directory Monitoring Log Files Recycling of Exchange Services in case of any issuesQueue Clearing in case of any issues Exchange Database Replication Management Analysing Log Files in case of any issuesTroubleshooting on exchange mail flowExchange Patching and updates Necessary support for restoration or drillPreparation of MIR for Major Incidents
• Review of daily/weekly/monthly checklist Performing routine maintenance tasks such as mailbox cleanup, database maintenance, and server restarts as needed.Responding to user-reported issues related to email access, sending/receiving emails, and mailbox size limitations.
• Troubleshooting common email problems such as delivery delays, spam filtering issues, and email synchronization errors.Escalating more complex issues to higher-level support teams or Microsoft support if necessary Repeat Incident Alert Analysis
• Reinstallations raised due to incidentsIncident Request fulfilment Change management
• Managing Exchange Cluster/DAG Preparation of Root Cause Analysis Exchange Rollup and Service Packs Repeat Incident Alert Analysis Performance tuning suggest by OEM Update and maintenance of Availability, Capacity management.
• Continual Service Improvement Planning and executions Planning and execution of DR Drills based on availability of DR setup and recovery procedures (Applicable if the DR is in scope)
• Preparing, maintaining and Update of SOP and KBaseMaintaining and Update of Infra AS IS Infra Documents Integrating Exchange Online with other Office 365 services such as SharePoint Online, Microsoft Teams, and OneDrive for Business.
• Configuring mail flow connectors with external partners or third-party services.Collaborating with other IT teams to ensure seamless integration with other systems and servicesEmail Teams edsicovery and export data

Tools and Technology

Microsoft Office 365 (Outlook, SharePoint, Teams, Intune, OneDrive, Office )

SMTP Relay

Email Security

Certification

• Microsoft 365 Certified: Fundamentals