NTT Data Services Looking for Network Support Senior Analyst at Noida, Uttar Pradesh

NTT Data Services; Dadri; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a forward-thinking organization as a Network Support Senior Analyst, where your expertise in troubleshooting and network operations will be valued. You will be responsible for analyzing technical networking issues, supporting customer environments around the clock, and ensuring compliance with service level agreements. This role offers a dynamic and inclusive environment where your contributions will help shape innovative solutions. If you're passionate about technology and customer service, this opportunity is perfect for you to grow and thrive in a collaborative team setting.

Qualifications

• 5+ years of network support/operations experience required.
• Hands-on experience with routing protocols and network monitoring tools.

Responsibilities

• Analyze technical networking issues and provide recommendations.
• Support customer environments on a 24x7x365 basis.

Skills

Troubleshooting routing protocols (RIP, EIGRP, OSPF)

Network Monitoring Tools (e.g., Voyence, Solarwind)

WAN/LAN internetworking

Wireless infrastructure support

Change Management processes

Communication skills

Customer service skills

Teamwork and adaptability

Education

B.Tech. or Any Graduate

Tools

Voyence

Solarwind

Job description

Req ID: 167664

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network Support Senior Analyst to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Job Responsibilities:

1. Gather requirements, analyze technical networking issues and provide options and recommendations.
2. Participate in daily operations meetings, ensuring compliance and meeting SLA for your respective sites and service area.
3. Support customer environments on a 24x7x365 basis.

Mandatory Qualifications:

1. Hands-on experience in troubleshooting routing protocols like RIP, EIGRP, and OSPF.
2. Knowledge of Network Monitoring Tools (e.g., Voyence, Solarwind).
3. Network support and/or Network operations experience of 5+ years.
4. Ability to apply principles, theories, and concepts, as well as knowledge of related networking disciplines.
5. Full understanding of WAN/LAN internetworking including design elements, cost versus performance tradeoffs, protocol interoperability, network architecture development, and requirements for testing/proof of concept.
6. Advanced knowledge of platform operating systems (router platforms, LAN, WAN, and router protocols) and how they interact with the network.
7. Advanced knowledge and troubleshooting skills to support wireless infrastructures.
8. Advanced skills in gathering requirements and designing/implementing/supporting network solutions.
9. Advanced skills and knowledge of adherence to Change Management processes.
10. Excellent communication skills, both written and oral.
11. Strong customer service skills; interfaces with customers, end users, partners, and associates.
12. Ability to work well within a team and adapt easily to change; history of working unsupervised while achieving required goals.

Experience: 5+ years of relevant experience or equivalent combination of education and work experience.

Skills:

1. Good troubleshooting skills.
2. Customer-facing skills.
3. Good verbal and written communication skills.

Educational Qualification: B.Tech. or Any Graduate.

Minimum Certifications or Professional Credentials: Minimum of CCNA level certification.

About NTT DATA Services:

NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting, applications, infrastructure, and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.