NTT DATA Looking for at Coimbatore, Tamil Nadu

NTT DATA; Coimbatore; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a dynamic team as a Help Desk Associate at a leading firm where your communication and customer service skills will shine. This role involves providing exceptional IT support to end-users, ensuring they have the guidance and training needed for various IT devices and applications. You'll engage with internal IT teams to enhance system performance and discover innovative tools that drive business success. A collaborative environment awaits you, where your ability to troubleshoot and resolve issues will be valued. If you're eager to learn and grow in the IT field, this opportunity is perfect for you.

Qualifications

• Excellent communication and customer service skills are essential.
• Strong troubleshooting skills and IT device knowledge required.

Responsibilities

• Provide IT Service Desk support and training to end-users.
• Record and escalate support issues promptly.
• Engage in discovering new IT business tools.

Skills

English communication skills

Customer service skills

Troubleshooting skills

Team player

IT software troubleshooting

IT hardware troubleshooting

Tools

Windows 10

macOS

iOS

Android

Google Suite

Microsoft Environment

Job description

Position Overview:

At NTT DATA, we know that anything is possible with the right people on board. Our employees’ quality, integrity, and commitment are critical factors in our company’s growth, market presence, and ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow professionally and personally, we ensure a bright future for NTT DATA and those who work here.

NTT DATA, Inc. currently seeks a Help Desk Associate to join our team in Coimbatore.

General Duties and Responsibilities:

In these roles, you will be responsible for:

1. Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
2. Record, update, and escalate support issues to the next level promptly.
3. Support all IT onboarding activities for end-users.
4. Work with our internal IT teams on system testing, integration, and maintenance.
5. Engage in discovering new IT business tools to support our business users and our internal IT team.
6. Seek, suggest, evaluate, and implement process and technology improvements.
7. Willing to learn & grow in other IT business areas.

Requirements for this role include:

1. Excellent English written and verbal communication skills.
2. Exceptional customer service skills.
3. Great team player.
4. Strong troubleshooting skills, bug finding, and resolution.
5. Ability to work independently within a diverse global team.
6. IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite, and Microsoft Environment).

Preferences:

Optional (nice-to-haves):

1. Be yourself. Be open. Stay hungry and humble. Collaborate. Challenge. Decide and do.
2. ITIL foundation certified – Flexible – Willing to work in a rotational 24*7.
3. Required schedule availability for this position is Monday-Friday (07:00 AM to 05:00 PM EST).

The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends based on business requirements.