NOKIA Looking for Technical & Support Specialist at Mumbai, Maharashtra

NOKIA; Mumbai City; On-site; INR 4,00,000 - 8,00,000; Full time

Job summary

Join a forward-thinking company that’s at the forefront of technology and innovation. As a Technical & Support Specialist, you will play a crucial role in ensuring customer satisfaction by managing technical issues and providing expert support for advanced telecom products. This role offers the chance to work with cutting-edge cloud technologies and collaborate with a diverse team of professionals. With a commitment to inclusion and continuous learning, you will thrive in an environment that values your contributions and empowers you to make a difference. If you're passionate about technology and eager to take on challenges, this opportunity is perfect for you.

Benefits

Flexible working schemes

Continuous learning opportunities

Well-being programs

Mentoring programs

Diverse teams and inclusive culture

Qualifications

• 1-2 years of experience in technical support for telecom products.
• Strong Java skills and knowledge of cloud technologies required.

Responsibilities

• Manage technical projects and escalations during the care phase.
• Monitor network performance and ensure SLA fulfilment.

Skills

Technical Knowledge of Telecom Products

Cloud Technologies (OpenStack, VMware, KVM)

Java Programming

Web Services (REST, SOAP)

Data Structures and Algorithms

Linux OS

TCP/IP Networking

Microservices and Kubernetes

Analytical Thinking

Java Design Patterns

Education

B.Tech/B.E in Computer Science

Telecommunications Degree

Job description

Come create the technology that helps the world act together.

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

As Nokia’s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

1. Participate in maintaining and troubleshooting of the NOKIA’s NTAS, SBC, CFX, NN, HSS HLR OneNDS, PCRF, NIAM, Comptel Instalink, product based on telecom specifications and customer requirements.
2. Analyze, estimate and report your tasks.
3. Cooperate with technical experts to achieve the committed objectives, as well as with project managers and customers.
4. Participate in technical meetings with other senior engineers and offer solutions.
5. Participate and lead customer care meetings.
6. Drive critical emergencies and outages.

Job Description

Technical & Support Specialist acts as the primary interface in technical issues for customer during care phase operations. S/he shares responsibilities between several CTs or regions or deals with challenging technology areas (Multivendor (MV), Preventive Care, Expert Support, On-line SW Change Service, Interoperability testing (IOT). Manage technical projects and technical escalations at Care phase. Technical consultant and support for customer’s network performance and evolution. Technical sales support for Customer Team regarding Care phase.

Prime Responsibility:

1. Plans, manages execution and reports assigned projects (SW/HW upgrades and updates, change deliveries, retrofits, etc across several technology areas).
2. Support on technical escalations for technical requests, emergency cases and outages internally and towards customer.
3. Understand and refine customer or internal product features requirements.
4. Come up with design alternatives that ensures complete requirement coverage.
5. Take care of functional and non-functional requirement aspects, even when non-functional requirements are not explicitly stated.
6. Create and update Care Schedule.
7. Review activities ongoing at Care Team.
8. Monitors and reports customer’s life network performance and acts to ensure network’s availability including e.g. customer SLA fulfilment.

Key Skills:

1. B.Tech/B.E in Computer Science, Telecommunications or equivalent degree.
2. Should have strong technical knowledge of at least one product HSS, one NDS, MME, PCRF, SBC, TAS, CFX, FO, OH, UIV, CBND/NCOM, NAC, CBIS, CBAM, NCS.
3. Experience with Cloud and/or virtualization technologies such as OpenStack, VMware or KVM.
4. Strong Java skills, preferable with J2EE application server environment.
5. Web Services (REST, SOAP, XML, HTML, Javascript, JQuery).
6. Data Structures and Algorithms.
7. Knowledge of Java Design patterns and Java Frameworks.
8. Strong knowledge of data modelling techniques.
9. Ability to Design and code for scalability.
10. Good hands-on with Linux OS-based systems.
11. An analytical thinker with problem solving abilities.
12. Good concepts on TCP/IP networking.
13. Good understanding of protocols like SIP, DIAMETER, MAP, TCP, LDAP.
14. Experience with Cloud Native technologies, Containers, Microservices and Kubernetes.
15. Typically experience required 1 year to 2 years.

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer.

Nokia has received the following recognitions for its commitment to inclusion & equality:

1. One of the World’s Most Ethical Companies by Ethisphere.
2. Gender-Equality Index by Bloomberg.
3. Workplace Pride Global Benchmark.
4. LGBT+ equality & best place to work by HRC Foundation.

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.