Nikshan Electronics Looking for IT Service Desk Analyst at Cannanore, Kerala

Nikshan Electronics; Kannur; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a dynamic team at a forward-thinking electronics company in Kannur, where you will play a crucial role in managing service requests and incidents. This position offers an exciting opportunity to utilize your skills in Microsoft Excel and data organization while collaborating with a dedicated team. As a full-time employee, you will ensure smooth operations by promptly addressing service requests and maintaining accurate records. If you are passionate about IT support and looking for a stable career, this role is perfect for you.

Qualifications

• Experience in handling service requests and logging incidents is essential.
• Proficient in using Microsoft Excel for data management.

Responsibilities

• Handle service requests and allocate calls as per procedures.
• Log incidents and maintain records while collaborating with team members.

Skills

Service Request Handling

Incident Logging

Data Organization

Collaboration

Microsoft Excel

Tools

Microsoft Excel

Job description

Job Responsibilities

• Receives and handles requests for service, following agreed procedures.
• Promptly allocates calls as appropriate.
• Logs incidents and service requests and maintains relevant records.
• Identifies and classifies incident types and service interruptions.
• Records incidents cataloguing them by symptom and resolution.
• Acts under guidance to record and track reliability data for your services.
• Collaborates with team members to identify and resolve issues related to IT.
• Utilizes Microsoft Excel to organize and manage large amounts of data.

Job Types: Full-time, Regular / Permanent

Salary: ₹10,000.00 – ₹15,000.00 per month

Location: Kannur, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience: Relevant experience required.