NICE Systems Looking for Senior Cloud System Administrator at Pune, Maharashtra

NICE Systems; Pune City; On-site; INR 9,00,000 - 12,00,000; Full time

Job summary

A global technology firm in Pune is seeking a System Administrator II to maintain secure and highly available computing platforms. The ideal candidate will have at least 4 years of experience in Windows Server Administration, expertise in AWS and VMware, and strong communication skills. The role involves managing production infrastructure, troubleshooting complex issues, and ensuring optimal performance of systems.

Qualifications

• 4+ years in Windows Server Administration.
• Experience managing enterprise storage solutions.
• Experience working in a PCI 1 / FedRAMP compliant environment.

Responsibilities

• Maintain and support a production infrastructure environment.
• Diagnose and resolve complex hardware, software, and connectivity problems.
• Perform routine maintenance tasks for infrastructure systems.

Skills

Windows Server Administration

Active Directory

Communication in English

Management Systems

Troubleshooting

Education

Bachelor’s degree in Computer Science or related field

Tools

VMware

AWS

Azure

Job description

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

Primary Purpose

Individuals within the System Administrator II role are responsible for the operations of secure and highly available computing platforms, servers, and networks. They maintain, upgrade, and assist in the deployment of inContact’s lab and production environments. They also maintain the ongoing reliability, performance and support of the infrastructure. This includes monitoring the operating environments; responding to incidents, problems, and providing assistance to other teams as necessary. Individuals in this job family are also responsible for the overall operation and maintenance of inContact’s lab and production environments. System Administrator II staff maintain operating systems, storage, AWS environments and related utilities and hardware. Other responsibilities include troubleshooting problems as they occur, supporting electronic messaging services and maintaining a secure systems environment. Systems Administrator II need good communication skills and must be able to work collaboratively with customers and other technical colleagues. Individuals work across all functional areas and use a strong customer service orientation to ensure that all service requests and incidents are resolved in a professional manner. They share their expertise and provide individual training and support. System Administrator II’s work with other technical staff and vendors to maintain stability within inContact’s environments.

Major Functions/Responsibility

Maintain, monitor, and support a production infrastructure environment.

Works on one or more base work initiatives.

Supports multiple systems or applications of medium to high complexity.

Diagnoses and resolves complex hardware, software, and connectivity problems.

Follows defined procedures to monitor systems and resolve issues.

May participate in planning short term efforts.

Reviews performance reports for infrastructure elements.

Implements remediation required by audits/assessments, and documents as necessary.

Analyzes and reports on operational metrics to understand performance and ensure success in process improvements.

May participate in contributing to process and automation improvements by working with appropriate resources.

Performs routine maintenance tasks for infrastructure systems such as backups, patching, firmware updates, etc.

Maintain lab and production storage systems.

Manage Mail, DNS, FTP, IIS, and Application environments

Set up and maintain server system and file security

Cross-train and share knowledge with team

Monitor and optimize performance of infrastructure elements.

Maintain documentation of servers and networking equipment.

Work with vendors to troubleshoot problems and evaluate new products.

Participate in the on-call rotation.

Follow the company Code of Ethics and inContact policies and procedures at all times.

Communicates events to stakeholders, teams, and leadership.

Communicate in an effective and professional way with customers in and outside of inContact.

Education Requirement:
Bachelor’s degree in Computer Science, Business Information Systems, or related field or equivalent work experience required

Must have:
4+ years in Windows Server Administration

4+ years configuring server hardware and OS

Excellent knowledge of Windows Domains, Active Directory, DNS, Mail, DNS

Experience managing enterprise storage solutions.

Experience working with Management Systems and SNMP

Experience working in a PCI 1 / FedRAMP compliant environment

Experience managing VMware environment

4+ years communicating in English in a technical field

Good to have:
Experience managing HP branded servers and SAN

Solaris/Linux administration

Experience monitoring and maintaining AWS environments.

Experience monitoring and maintaining Azure environments.

Experience working with powershell and other scripting languages

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.