Newgen Developer

Infosys; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Infosys in Bengaluru is seeking a seasoned professional with over 5 years of experience in developing solutions using Newgen OmniOMS. The role entails designing and enhancing workflows, ensuring reliable integrations with external systems, and leading technical documentation.

The ideal candidate will have a strong background in API integration and troubleshooting, with educational qualifications in engineering or equivalent. This role offers an opportunity to contribute to innovative AI-enabled automation initiatives.

Qualifications

• 5+ years of hands-on experience with Newgen OmniOMS solutions.
• Strong understanding of workflow/case management concepts.
• Ability to deliver end-to-end solutions effectively.

Responsibilities

• Design, develop, and enhance solutions on Newgen OmniOMS.
• Build and configure workflow processes and case lifecycles.
• Implement integrations with external systems.
• Perform unit testing and drive fixes post-testing.

Skills

Newgen OmniOMS development/configuration

API/Web services integration

Technical documentation creation

Troubleshooting skills

Education

Bachelor of Engineering (BE)

Master's in Engineering (ME)

BTECH

MTECH

MCA

MSC

MBA

Job description

Educational Requirements

Bachelor of Engineering

Service Line

Digital Experience

Responsibilities

• Key Responsibilities: Design, develop, and enhance solutions on Newgen OmniOMS aligned to business workflows and operational requirements.
• Build and configure process flows, case lifecycles, forms, validations, business rules, and user roles/permissions within the platform.
• Implement integrations with external systems using APIs/web services and ensure secure, reliable data exchange.
• Translate functional requirements into technical designs, estimates, and implementation plans for 35 years experience-level delivery ownership.
• Perform unit testing, support SIT/UAT, troubleshoot defects, and drive fixes through to production readiness.
• Optimize performance, ensure maintainability, and follow coding/configuration standards and documentation practices.
• Collaborate with cross-functional teams to ensure solution alignment, timely delivery, and smooth handover to support/operations.
• Contribute to AI-enabled automation use cases by identifying opportunities for intelligent routing, classification, and decision support within workflows.

Technical and Professional Requirements:

• Minimum Qualifications: Education: BE, ME, BTECH, MTECH, MCA, MSC, MBA.
• 35 years of hands-on experience developing/configuring solutions using Newgen OmniOMS.
• Working knowledge of workflow/case management concepts, process modeling, and end-to-end delivery practices.
• Experience with integrations (APIs/web services) and strong troubleshooting skills across environments.
• Ability to create clear technical documentation and collaborate effectively with business and technical stakeholders.

Preferred Skills:

• Technology->Content Services (CS)->CS - Customer Experience Management Platform->Newgen OmniOMS