Networking Managed Services Engineer (L3)

NTT Limited; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

NTT DATA is seeking an experienced Networking Managed Services Engineer (L3) to lead high-complexity tickets, identify root causes, and implement solutions. You will train junior engineers, create knowledge articles, and collaborate with automation teams to reduce manual efforts.

Responsibilities include on-site support, monitoring, escalation, and delivering projects within the technology domain to improve service quality and client satisfaction.

Qualifications

• Proficiency with enterprise network technologies and security appliances.
• Strong planning and project-management abilities.

Responsibilities

• Lead in providing exceptional managed services and resolve complex incidents.
• Coach junior team members and document knowledge for frequent tasks.

Skills

Pulse Secure SSL VPN

Virtual Juniper

Palo Alto

Fortinet Firewalls

Cisco Nexus switches

ASr and ISr routers

Cisco ACS

ISE

Meraki switches and access points

enterprise network architecture

routing protocols (BGP OSPF EIGRP)

Education

Bachelor's degree in IT/Computing or equivalent work experience

Tools

None

Job description

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in providing exceptional managed services to our clients. Your day will revolve around proactively identifying and resolving technical incidents and problems, ensuring our clients meet all service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified.

With your advanced technical expertise, you will manage high-complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues, all while coaching and mentoring junior team members.

Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.

You will ensure that our clients' infrastructure is configured, installed, tested, and operational, performing necessary checks and employing monitoring tools to respond to alerts in a timely manner.

Your role will involve identifying and logging problems before they escape, analysing and escalating support calls, and investigating third-line support calls to find root causes and solutions.

Additionally, you will provide onsite technical support and field engineering services to clients, work closely with third-party vendors for issue escalation, and offer continuous feedback and updates to all involved parties.

Through your efforts, you will drive operational improvements and optimize work processes, including opportunities for automation.

You may also have the opportunity to manage and implement projects within the technology domain, deliver disaster recovery functions and tests, and improve the quality of incidents and service requests through random monthly reviews.

Your work will play a key role in delivering high-quality services that ensure a positive client experience throughout their journey with us.

Requirements

To thrive in this role, you need to have:

• Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits.
• Advanced Certifications on at least one or two above mentioned technologies.
• Excellent planning and project management abilities, taking changing circumstances into account.
• Strong communication skills, with the ability to work across different cultures and social groups.
• Effective active listening skills.
• A client-focused approach, prioritizing their requirements and creating positive experiences.
• Adaptability to changing circumstances and the ability to work diligently when necessary.
• A positive outlook and the ability to work well under pressure.
• A bachelor's degree in IT/Computing or equivalent work experience.

Workplace type: On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.

Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society? Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.

We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world.

Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.

You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!