Networking Managed Services Engineer (L2)

NTT DATA, Inc.

Mumbai Suburban

On-site

INR 900,000 - 1,400,000

Full time

14 days+

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Job summary

A global technology services company is hiring a Networking Managed Services Engineer (L2) in Mumbai Suburban to ensure IT infrastructure integrity. Responsibilities include resolving technical incidents, monitoring systems, and collaborating with clients. Candidates must have a bachelor's degree in IT and relevant certifications. The position is full-time and on-site, focusing on delivering swift IT support to clients.

Qualifications

At least one technical certification in the mentioned technologies.
Strong planning skills and adaptability.
Ability to communicate effectively across cultures.
Adaptability and resilience in a dynamic work environment.
Ability to communicate and work effectively across different cultures and social groups.

Responsibilities

Proactively monitor and resolve technical incidents.
Review client requests and apply technical expertise.
Communicate with teams for support and service restoration.
Contribute to project work and automation initiatives as needed.
Assist with change management and disaster recovery tasks as required.

Skills

Proficiency in Pulse Secure SSL VPN

Experience with Palo Alto

Familiarity with Fortinet

Knowledge of Cisco Nexus switches/routers/firewalls

Active listening skills

Client-centric communication

Education

Bachelor's degree in IT/Computing or equivalent experience

Tools

Ticketing tools

Palo Alto

Fortinet

Cisco Nexus (switches/routers/firewalls)

Ticketing tools

Job description

Networking Managed Services Engineer (L2)

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Networking Managed Services Engineer (L2)

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Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs).

Your day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively. You'll be the go-to person for second-line support, handling incidents and requests of medium complexity. In addition to your daily tasks, you'll have opportunities to contribute to exciting project work from time to time.

You'll proactively monitor work queues, execute operational tasks, and update tickets with the actions you've taken. Identifying, analysing, and logging issues before they escalate will be a key part of your role. You'll communicate with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans.

As part of the shift handover process, you'll highlight key tickets and upcoming critical tasks for the next shift. When needed, you'll escalate tickets to ensure the right focus from our Centres of Excellence (CoE) and other teams. Collaborating with our automation teams, you'll work on optimizing efforts and automating routine tasks, all while coaching our Service desk and L1 teams in both technical and behavioural skills.

You'll also establish monitoring for client infrastructure, leading and managing initial client escalations for operational issues. Contributing to the change management process, you'll log change requests, execute approved maintenance activities, and audit incident and request tickets for quality. Your insights will drive trend analysis reports, identifying tasks suitable for automation to reduce tickets and optimize efforts. You might also support disaster recovery functions and other related tasks as needed.

To thrive in this role, you need to have:

Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and more familiarity with ticketing tools.
At least one technical certification in the above-mentioned technologies.
Strong planning skills, with the ability to anticipate and adapt to changing circumstances.
Adaptability and resilience in a dynamic work environment.
Ability to communicate and work effectively across different cultures and social groups.
Proficiency in active listening and client-centric communication.
A positive outlook and the ability to work well under pressure.
A client-first attitude, always seeking to create positive client experiences.
A bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.

Workplace type:

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Seniority level