Network Engineer (Customer Success) - India

Opplane; India; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Opplane Network Engineer (Customer Success) role involves partnering with enterprise clients and telecom operators to support and maintain Mobile Private Networks (MPN). You will be the first line of support for the Opplane Anchor VNF, tackling connectivity and stability challenges to ensure reliable service.

You will provide end-to-end customer support across deployments, troubleshooting, and incident management. Ready to make a real impact?

Qualifications

• Minimum 3 years of experience as a Network Engineer.
• Bachelor's degree in CS, IT, or Engineering.
• Certifications such as CCNA, JNCIA, or CompTIA Linux+/Network+ are advantageous.

Responsibilities

• Diagnose and resolve network connectivity issues across enterprise and telecom environments.
• Analyze routing behaviour, packet captures, Linux system logs, and application logs to identify root causes.
• Test and validate proposed solutions in the Solution Lab before deployment to customer environments.
• Assist with the deployment, configuration, and optimisation of networking solutions within customer environments.
• Provide technical support to enterprise customers and telecom operators by guiding troubleshooting activities, communicating technical findings, and helping resolve technical issues through ticketing systems, email, and live support sessions.
• Perform incident triage, prioritise technical issues, and coordinate resolution with internal engineering teams.

Skills

Networking fundamentals

CLI proficiency

Linux administration

Routing & Switching

OSPF/BGP knowledge

VPN/Tunneling concepts

SNMP Syslog TACACS

Education

Bachelor's degree in Computer Science, Information Technology, or Engineering

Cisco CCNA

Juniper JNCIA

CompTIA Linux+/Network+

Tools

Cisco IOS

Juniper Junos CLI

Wireshark

tcpdump

Job description

As an Opplane Network Engineer (Customer Success), you will partner with enterprise clients and telecom operators to support and maintain Mobile Private Networks (MPN). You will be the first line of support for the Opplane Anchor VNF. Your core responsibilities involve identifying and resolving network connectivity and stability challenges to guarantee reliable service. You will provide end-to-end customer support across deployments, troubleshooting, and incident management. Replicating specific customer use cases and problem scenarios within our solution lab will also be some of the responsibilities of a Network Support Engineer.

Ready to make a real impact? We are looking for driven network engineers with a strong command on routing, switching, Linux fundamentals, and private cloud deployments. If you thrive in dynamic environments where you can dive right in, learn on the fly, and directly shape the future of an innovative product, this is your opportunity to expand your horizons!

About the Role

As an Opplane Network Engineer (Customer Success), you will partner with enterprise clients and telecom operators to support and maintain Mobile Private Networks (MPN). You will be the first line of support for the Opplane Anchor VNF. Your core responsibilities involve identifying and resolving network connectivity and stability challenges to guarantee reliable service. You will provide end-to-end customer support across deployments, troubleshooting, and incident management. Replicating specific customer use cases and problem scenarios within our solution lab will also be some of the responsibilities of a Network Support Engineer.

Requirements

Networking Fundamentals & CLI Experience

• Routing & Switching – Solid understanding of core networking concepts including:
• IPv4/IPv6 addressing
• Subnetting
• VLANs, L2VPNs
• Routing Protocols (e.g., OSPF, BGP)
• Tunnelling Technologies – Familiarity with tunnelling concepts such as GRE and VPN technologies.
• CLI Proficiency – Proven hands‑on experience using Cisco IOS or Juniper Junos Command Line Interface (CLI) to configure interfaces, verify routing tables, and troubleshoot network connectivity.

Linux System Administration

• Comfortable working within Linux/Unix environments using the command line.
• Ability to navigate directories, manage files, review system logs, and verify running services.
• SNMP, Syslog, TACACS
• Experience using Linux networking tools such as:
  • Ping
  • Traceroute
  • Ip / ifconfig
  • Netstat

Troubleshooting & Infrastructure

• Packet Analysis – Familiarity with packet capture tools such as Wireshark or tcpdump.
• Infrastructure Awareness – Understanding of virtualized network environments (VMs) and how routers or gateways connect to a central core network.

Key Responsibilities

• Network Troubleshooting: Diagnose and resolve network connectivity issues across enterprise and telecom environments, ensuring reliable operation of the Opplane VLMA platform.
• Network Analysis: Analyse routing behaviour, packet captures, Linux system logs, and application logs to identify the root cause of network and connectivity issues.
• Solution Validation: Test and validate proposed solutions in the Solution Lab before deployment to customer environments.
• Deployment Support: Assist with the deployment, configuration, and optimisation of networking solutions within customer environments.
• Customer Support: Provide technical support to enterprise customers and telecom operators by guiding troubleshooting activities, communicating technical findings, and helping resolve technical issues through ticketing systems, email, and live support sessions.
• Incident Management: Perform incident triage, prioritise technical issues, and coordinate resolution with internal engineering teams.

Qualifications

• Experience: Minimum 3 years of experience as a Network Engineer.
• Education: Bachelor’s degree in Computer Science, Information Technology, or Engineering.
• Preferred Qualifications: Possessing certifications such as Cisco CCNA, Juniper JNCIA, or CompTIA Linux+/Network+ is highly advantageous.

About Opplane

Opplane specializes in providing advanced data-focused solutions for financial services, telecommunication, and reg-tech to accelerate their digital transformation journey. Opplane leadership team is comprised of Silicon Valley serial entrepreneurs and experienced executives. Its expertise comes from years of specific industry experience at some of the world’s top companies, such as PayPal, Xerox Parc, Amazon, Wells Fargo, SoFi in the areas of product management, data technology, data governance, data privacy, security, machine learning, and risk management.

Global & Multicultural – Diverse perspectives, global collaboration (US, Portugal, India and Singapore offices)
Startup Energy – Fast-moving, impact-driven environment
Ownership Mindset – Engineers own what they build
Collaborative & Friendly – Open, curious, and supportive culture