Network Engineer

Civica; Vadodara; On-site; INR 700,000 - 1,500,000; Full time

Benefits offered by this job

Days of Difference leave

Flexible work options

Job summary

Civica in Vadodara, India is seeking a skilled Network Engineer to join our Infrastructure Team. You will oversee, maintain and enhance Civica’s network across on‑premise data centers and hybrid cloud setups, working with WAN/LAN, SD‑WAN, CDN services and multi‑vendor environments.

The role emphasizes reliability, security and performance in a 24x7 operational context. You’ll collaborate with platform and hardware engineers, produce design and operation documentation, and drive improvements in

Qualifications

• Strong understanding of core networking concepts and architectures.
• In‑depth knowledge of network hardware technologies.
• Experience in remote and onsite administration.
• Strong understanding of network operations environments, systems and services.
• Routing protocol expertise: BGP, OSPF, EIGRP.
• Hands‑on experience designing and supporting: Cisco Nexus and Catalyst switches; Cisco ASA and FirePower firewalls.
• Knowledge of networking tools and monitoring platforms.
• Public cloud networking experience (Azure and/or AWS).
• Ability to understand and execute structured change management processes.

Responsibilities

• Network & Infrastructure Operations: Manage and maintain Civica’s network infrastructure to ensure availability, performance and security.
• Service Delivery & Customer Engagement: Engage with internal Civica units to deliver projects in line with service levels.
• Documentation & Accuracy: Produce and maintain high‑level and low‑level designs, MoPs, network diagrams and maintenance records.
• Compliance & Governance: Adhere to Change, Risk, Vendor, Incident and Problem management policies.
• Continuous Improvement: Tune monitoring/alerting systems and contribute to knowledge management.
• Work Management & Performance: Meet productivity, utilization, quality and compliance targets.
• Team & Culture: Share knowledge via Confluence/SharePoint and align with Civica values.

Skills

Core networking

Hardware technologies

Remote administration

NOC operations

Routing protocols

Cisco Nexus/Catalyst

Cisco ASA/FirePower

Cloud networking

Change management

Monitoring tools

ITSM/ITOM tools

Education

Bachelor's degree in Engineering or Networking

Tools

Azure

AWS

Cisco Nexus

Cisco Catalyst

Cisco ASA

Confluence

SharePoint

Job description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Why you will love this opportunity as Network Engineer at Civica

We are seeking a proficient Network Engineer to join our Civica Infrastructure Team. This role requires a strong foundation in Infrastructure Engineering, as well as comprehensive experience with wide‑area networking technologies and enterprise‑level settings.

In this role, your main responsibility will be to oversee, maintain, and continuously enhance the health, resilience, and performance of Civica’s network infrastructure. You will work with a diverse array of advanced technologies, including local data centres, hybrid cloud connectivity, multi‑vendor networking, CDN services, and SD‑WAN.

You will work closely with platform engineers, hardware engineers, and other network engineers, serving as an escalation point for tactical network issues raised by Support and Operations teams.

What you’ll be doing:

Network & Infrastructure Operations

• Manage and maintain Civica’s network infrastructure to ensure availability, performance and security
• Design, build and support networking solutions across on‑premise data centres and hybrid cloud environments
• Support technologies including WAN, LAN, SD‑WAN, CDN services and hybrid cloud connectivity
• Act as a senior technical escalation point for network‑related incidents in a 24x7 operational environment

Service Delivery & Customer Engagement

• Engage with internal Civica business units to deliver projects in line with agreed service levels
• Support environment changes and resolve service outages, including after‑hours activities when required
• Notify and coordinate with multiple resolver teams during service‑affecting incidents

Documentation & Accuracy

• Produce and maintain accurate technical documentation in line with Civica policies and data protection laws
• Create and update:
• High‑and low‑level designs
• Methods of Procedure (MoPs)
• Network diagrams and maintenance records

Compliance & Governance

• Adhere to Civica’s Technology Centre Service Management processes including:
• Change management
• Risk management
• Vendor management
• Incident, request, and problem management
• Successfully process and implement change requests in line with change management policy

Continuous Improvement

• Continuously tune and improve monitoring and alerting systems
• Contribute to knowledge management through feedback, article creation and process improvement
• Proactively suggest improvements to policies, procedures and operational practices
• Participate actively in continuous improvement initiatives

Work Management & Performance

• Take personal responsibility for time management and workload
• Meet productivity, utilisation, quality and compliance targets
• Contribute to knowledge sharing and operational excellence
• Achieve annual objectives through the Civica performance management framework

Team & Culture

• Work in a way that reflects Civica’s culture and values
• Share knowledge via Confluence and SharePoint

What you will bring:

Mandatory Technical Competencies

• Strong understanding of core networking concepts and architectures
• In‑depth knowledge of network hardware technologies
• Experience in remote and onsite administration
• Strong understanding of network operations environments, systems and services
• Routing protocol expertise: BGP, OSPF, EIGRP
• Hands‑on experience designing and supporting:
• Cisco Nexus and Catalyst switches
• Cisco ASA and FirePower firewalls
• Knowledge of networking tools and monitoring platforms
• Public cloud networking experience (Azure and/or AWS)
• Ability to understand and execute structured change management processes

Highly Desirable Technical Competencies

• LAN, WAN and enterprise networking using Cisco platforms
• Advanced troubleshooting across routing, switching and connectivity issues

Desirable Qualifications & Experience

• Knowledge of cloud networking, load balancers and server technologies
• Bachelor’s degree in engineering or Networking
• Networking certifications (preferred)
• In‑depth knowledge of IT Service Management and IT Operations Management tools
• Experience supporting change adoption in a fast‑paced environment

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different-and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture-we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work- we have comprehensive flexibility options including part‑time work, adjusted hours, staggered shifts, and hybrid or remote working, supporting work–life balance based on individual needs.