NETWORK CONSULTANT II-INDIA

Lumen Technologies; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Lumen Technologies is seeking a skilled network support professional in Bengaluru to handle multi‑level incident resolution and hardware troubleshooting. You will coordinate with engineering and management, ensuring timely updates and customer satisfaction.

Ideal candidates show a proactive, collaborative attitude, strong written and verbal communication, and solid experience with Cisco, Azure networking, and SSL/TLS/security concepts.

Qualifications

• 5–8 years of experience in network engineering or related roles.
• Experience with ticket management tools and incident lifecycle.
• Strong knowledge of networking and security technologies.
• Able to communicate clearly with customers and teams.

Responsibilities

• Resolve first, second and third level support problems; 75% resolved without escalation.
• Escalate to Engineering and update management promptly.
• Ensure incident progress is current for customer and ticket.
• Maintain, troubleshoot and coordinate replacement of faulty hardware.
• Participate in client change requests with cross‑team planning.
• Escalate critical issues/outages per procedures.

Skills

Customer interaction

Team player

Analytical skills

Written and verbal communication

Work under pressure

Tools

Cisco switches/routers

Azure networking

Lenovo switches

F5 Big-IP / Kemp LB

Check Point / RSA Server

Meraki devices

Bluecoat Proxy

Radius / NPS

Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Main Responsibilities

• Resolving first, second and third level support problems; 75% of which will be resolved without escalation.
• Escalating to the relevant Engineering team as required, promptly following procedures and ensuring management is updated accordingly.
• Ensuring the customer and ticket is up to date at all times on incident progress.
• Maintain, troubleshoot and co‑ordinate replacement of faulty hardware.
• Involved in the execution of client change requests in a timely manner as planned by Customer Account Manager, Engineering and Command Centre Manager.
• Escalation of critical issues/outages to Command Centre Manager and Customer Account Manager as per procedures.
• Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.
• Daily review and action of open cases; updating Command Centre Manager on current cases and their status as appropriate.
• To provide comprehensive handovers to peers at the end of shift.
• Attend Daily Operations and Change Review meetings as required.
• Logging cases to 3rd party vendors requesting assistance on unresolved issues.

What We Look For in a Candidate

• Years of experience- 5-8
• Confident and Professional dealing directly with customers.
• Outgoing team player with the ability to liaise with other team members and take the lead on decision making.
• Positive and Pro Active attitude.
• Working knowledge/understanding of Microsoft products.
• Troubleshooting basic Server problems.
• Ability to work under pressure.
• Supportive and committed team player.
• Experience of using Ticket Management tools.
• Escalations are performed within the SLA timescales.
• Good commutations with customers is required throughout incident lifecycles.
• Engineering and Senior Management are kept abreast of appropriate escalations.
• Analytical skills.
• Have excellent written and verbal communication skills.
• Be organized and be able to work under pressure.
• Detailed working knowledge of a range of networking and security technologies, including:
• Cisco switches and routers
• Azure networking (vNets, Virtual WAN, HUB, VPN sites etc...) and security (NSG etc…)
• Lenovo Switches
• F5 Big-IP load balancers, Kemp LB,
• Check Point and Endpoint Servers.
• Good knowledge in Bluecoat Proxy, Meraki Devices
• RSA Server Management.
• Able to demonstrate understanding of key networking concepts, including:
• TCP/IP
• Layer 2 and layer 3 switching and routing
• Routing protocols such as BGP, EIGRP and OSPF
• Security solutions such as firewalls, IDS/IPS, VPN, and SSL Certificates
• Radius/NPS setup and administration.
• In-depth troubleshooting and strong analytical skills.

Requisition #: 343846

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our ApplicantPrivacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Job Segment: Cisco, Network, Telecom, Telecommunications, Consulting, Technology, Service