Navo Hosting Looking for IT Help Desk Executive(Female) – 6months to 2years at Koramangal[...]

Navo Hosting; Bengaluru Urban; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a dynamic team as a Help Desk Specialist, where you'll be the first point of contact for clients needing assistance. In this role, you will respond to support queries, guide clients through problem-solving processes, and provide essential training on computer systems. This position offers a fantastic opportunity to develop your skills in a supportive environment while making a significant impact on client satisfaction. If you have a passion for technology and a knack for helping others, this role is perfect for you!

Qualifications

• Bachelor's degree in computer science or similar field required.
• Advanced knowledge of help desk software and troubleshooting.

Responsibilities

• Responding to client support queries and completing support tickets.
• Providing support in person, over the phone, or via remote access.

Skills

Analytical skills

Diagnostic skills

Help desk software knowledge

Remote-access systems knowledge

Troubleshooting skills

Communication skills

Patience

Education

Bachelor’s degree in computer science

Bachelor’s degree in information technology

Tools

Help desk software

Remote-access systems

Job description

Help Desk Specialist Responsibilities:

• Responding to client support queries.
• Providing support in person, over the phone, or via remote access.
• Talking to clients through basic problem-solving processes.
• Providing basic computer training.
• Writing training manuals.
• Following up with clients.
• Completing support tickets.

Help Desk Specialist Requirements:

• Bachelor’s degree in computer science, information technology, or a similar field.
• Knowledge of computer software systems, including databases, office applications, and operating systems.
• Excellent analytical and diagnostic skills.
• Advanced knowledge of help desk software and remote-access systems.
• High-level communication skills.
• Ability to troubleshoot complex hardware and software issues.
• Patience and understanding.

Job Type: Full-time

Salary: ₹15,000.00 – ₹22,000.00 per month

Shift:

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