Naukri.Com is Hiring | Customer Success Manager | Gurgaon

Info Edge Limited; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Naukri, part of Info Edge, is seeking a Customer Success Manager for Enterprise Accounts to safeguard long-term value for large clients. You will own relationships with CHROs, HR leaders, and Talent Acquisition heads, guiding adoption of Naukri’s platform to optimize hiring outcomes and recruiter productivity.

You will lead onboarding, training, quarterly business reviews, and strategic discussions, ensure renewal readiness, collaborate with Sales, Product, and Support, and act as the voice of

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• 3–7 years of experience in Customer Success, Account Management, or Client Relationship roles.
• Experience with enterprise or large corporate clients is preferred.
• Experience with SaaS platforms, HRTech, recruitment technology, or enterprise software is an advantage.
• Strong communication and stakeholder management skills.

Responsibilities

• Own enterprise and large-growth client accounts and build long-term relationships.
• Engage with senior HR leadership, CHROs, and recruitment leaders across enterprises.
• Align Naukri solutions with clients’ hiring strategies and goals.
• Drive platform adoption through onboarding, training, and enablement.
• Provide strategic insights, renewals support, and opportunities for account growth.
• Collaborate with Sales, Product, and Support to deliver a seamless customer experience.
• Act as the voice of the customer and share feedback for product improvements.

Skills

Enterprise client management

Strategic customer engagement

Platform adoption & enablement

Customer value creation

Data-driven decision making

Cross-functional collaboration

Education

Bachelor's degree

Master's degree

Job description

Customer Success Manager Enterprise Accounts

Company: Naukri (Info Edge)

Role Overview

At Naukri, Customer Success focuses on ensuring that enterprise clients continuously derive measurable value from our recruitment platform.

The Customer Success Manager will manage a portfolio of enterprise and high-growth client accounts, partnering with HR leaders and Talent Acquisition teams to help them optimize their hiring strategies through effective platform utilization.

This role requires strong consultative engagement, stakeholder management, and value creation, ensuring customers maximize recruiter productivity, sourcing efficiency, and overall recruitment effectiveness through Naukri’s solutions.

The CSM will drive structured engagement through onboarding, training, and strategic business discussions while ensuring strong customer relationships, platform adoption, and long-term customer retention.

Key Responsibilities

Enterprise Account Ownership

• Manage a portfolio of enterprise and large-growth client accounts.
• Build strong relationships with senior HR leadership including CHROs, Talent Acquisition heads, and recruitment leaders across enterprise organizations.
• Understand clients’ hiring strategies and align Naukri solutions to support their recruitment goals.

Customer Value Creation

• Ensure customers derive maximum value from the Naukri platform through effective adoption and usage.
• Understand client hiring workflows and recruitment challenges to recommend best practices.
• Guide clients on how to improve recruiter productivity and sourcing efficiency using the platform.
• Demonstrate the impact of Naukri solutions through strategic engagement and insights.
• Act as a strategic advisor to enterprise customers, helping them optimize hiring strategies and recruiter productivity through effective use of Naukri solutions.

Client Engagement & Relationship Management

• Act as the primary relationship owner for assigned client accounts.
• Maintain regular engagement with stakeholders across HR and recruitment teams.
• Ensure timely resolution of client queries by collaborating with internal support and product teams.

Platform Adoption & Utilization

• Drive platform adoption through structured onboarding, product training, and feature enablement.
• Monitor platform usage and engagement trends to identify adoption gaps.
• Help clients maximize the usage of platform capabilities to improve hiring outcomes.

Strategic Engagement & Business Discussions

• Conduct periodic strategic discussions with enterprise clients.
• Share insights on recruitment trends, hiring performance, and platform utilization.
• Identify opportunities to improve customer engagement and value realization.

Expansion & Opportunity Identification

• Identify opportunities to expand platform usage based on evolving hiring needs.
• Partner with Sales teams to support renewal readiness and account growth opportunities.
• Provide customer insights that may influence product improvements.

Cross-Functional Collaboration

• Work closely Sales, Product, and Support teams to deliver a seamless customer experience.
• Act as the voice of the customer within the organization by sharing feedback and insights.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.
• 3–7 years of experience in Customer Success, Account Management, or Client Relationship roles.
• Experience managing enterprise or large corporate clients will be strongly preferred.
• Experience working with SaaS platforms, HRTech, recruitment technology, or enterprise software solutions is an advantage.
• Strong communication and stakeholder management skills.
• Ability to engage confidently with senior HR and Talent Acquisition stakeholders.

Skills & Competencies

• Enterprise client management
• Strategic customer engagement
• Platform adoption & enablement
• Customer value creation
• Data-driven decision making
• Cross-functional collaboration