National Manager - Application

Roche Holding AG; Mumbai; On-site; INR 2,500,000 - 3,800,000; Full time

Job summary

Die National Manager - Business Applications bei Roche Holding AG in Mumbai leitet das Tagesgeschäft des BAPS-Teams und setzt Strategien um, um das Kundenerlebnis zu übertreffen. Sie arbeiten eng mit Sales, Marketing und Finance zusammen, führen globale Initiativen aus, planen das Budget und sichern CRM-Qualität, Inventory- und Serviceprozesse.

Sie verfügen über mindestens 5 Jahre Führungserfahrung in multinationalen Diagnostics-Unternehmen, beherrschen Englisch fließend und zeigen analytische,

Qualifications

• Bachelor's Degree in Science or Engineering with substantial multinational companies' experience in Diagnostics industry preferred
• A manager's manager with minimum 5 years of experience in leading and managing a large service team in a similar industry
• Computer Skills (Microsoft Office Application and or Google Productivity Tools)
• Excellent interpersonal and communication skills in English (spoken and written)
• Strong leadership skills and a team player
• Analytical, precise, pragmatic, enthusiastic, result-oriented, and strong commercial awareness
• Selling and negotiation skills
• Creative problem-solving and issue-resolution skills
• Customer handling skill
• Planning, organization and time management skill
• Self-Initiative and Proactive
• Ability to travel interstate and internationally as required by the position

Responsibilities

• Leads and manages the BAPS team's activities by implementing effective strategies and detailed plans aligned with company objectives.
• Ensures all initiatives are properly executed in accordance with the strategies set by the organization.
• Align the strategy to operational process, and people resulting in a great customer experience
• Provides technical information to Sales and Marketing for Roche projects across all stages of the buying cycle.
• Implement Regional and Global initiatives as relevant
• Serves as a core member of the extended ET in an advisor capacity to the team and helps to set the direction of the Customer Services team with a special emphasis on how and what to implement to achieve current and future direction.
• Responsible for planning the budget of the BAPS team.
• Oversees management and maintains inventory of relevant spare parts at an acceptable level
• Ensure all service activities of the service team are promptly encoded into customer relationship management (CRM)

Skills

Leadership

English communication

Analytical thinking

Commercial awareness

Negotiation

Customer handling

Planning & organization

Self initiative

Education

Bachelor's degree in Science or Engineering

Tools

Microsoft Office

Google productivity tools

Job description

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

The National Manager - Business Application manages the day-to-day operations of the Business Applications team to effectively execute after-sales support strategies and objectives to deliver customer experience beyond expectations.

Key Responsibilities include

• a) Leads and manages the BAPS team’s overall activities by implementing effective strategies and detailed plans aligned with company objectives.
• b) Ensures all initiatives are properly executed in accordance with the strategies set by the organization.
• c) Align the strategy to operational process, and people resulting in a great customer experience
• d) Provides technical information to Sales and Marketing for Roche projects across all stages of the buying cycle.
• e) Implement Regional and Global initiatives as relevant
• f) Serves as a core member of the extended ET in an advisor capacity to the team and helps to set the direction of the Customer Services team with a special emphasis on how and what to implement to achieve current and future direction.
• g) Responsible for planning the budget of the BAPS team.
• h) Oversees management and maintains inventory of relevant spare parts at an acceptable level
• i) Ensure all service activities of the service team are promptly encoded into customer relationship management (CRM)

Organizational Relationship

• a) Liaises with other affiliates in APAC/Global for technical initiatives and support requirements of the team.
• b) Drive the culture of collaboration across the stakeholders
• c) Maintain key partners, companies, distribution partners, etc.
• d) Develop and implement strategies to build a customer-centric culture in the team.

Team Management

• a) Coaches and motivates the team to perform all duties and responsibilities to resolve key internal and external challenges.
• b) Ensure skills enhancement of the BAPS team (direct and distributor teams) regarding required technical capabilities.
• c) Long-term strategic planning of excellent customer experience, cost reduction, and team efficiency.

SHE Responsibilities:

Promote awareness and participation to Security, Safety, Health and Environmental Protection policies and programs at site to create a safe work environment to all employees.

Quality / Regulatory Responsibilities:

Ensure full compliance with applicable regulatory requirements and perform activities following global Roche quality standards and local SOPs.

Liaises with

• External customer, distributors, and suppliers
• Relevant internal team members, including Sales, Marketing, Finance, Supply Chain, and other Departments /areas as required
• External Relevant Company, Distribution Partner, etc.
• APAC and Global team for service support, updates, and inquiries relevant to the team

Who you are

• Bachelor's Degree in Science or Engineering with substantial multinational companies' experience in Diagnostics industry preferred
• A manager's manager with minimum 5 years of experience in leading and managing a large service team in a similar industry
• Computer Skills (Microsoft Office Application and or Google Productivity Tools)
• Excellent interpersonal and communication skills in English (spoken and written)
• Strong leadership skills and a team player
• Analytical, precise, pragmatic, enthusiastic, result-oriented, and strong commercial awareness
• Selling and negotiation skills
• Creative problem-solving and issue-resolution skills
• Customer handling skill
• Planning, organization and time management skill
• Self-Initiative and Proactive
• Ability to travel interstate and internationally as required by the position

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.