National Lead - IT

Mployee.me; Pune District; On-site; INR 4,200,000 - 6,200,000; Full time

Job summary

Mployee.me is seeking an experienced Unified Communications Architect to design scalable SIP/RTP/WebRTC architectures for cloud-native UC and VoIP platforms in a multi-tenant enterprise environment.

You will architect contact center solutions, dialer systems, and CPaaS voice automation, while ensuring high availability, security, and regulatory compliance. Strong leadership and cross-functional collaboration are essential.

Qualifications

• BE/B.Tech in Computer Science, Electronics, Telecommunications or related field
• 5+ years of experience in telecom / contact center / unified communications domain
• Strong hands-on experience in SIP, RTP, VoIP, and WebRTC technologies
• Proficiency in C/C++, Go, Python, Lua, Perl, Shell scripting
• Experience with Kamailio, OpenSIPS, Asterisk, FreeSWITCH, RTPEngine
• Docker, Kubernetes, Microservices architecture
• CPaaS Voice Automation (IVR, Bots, ASR/TTS)
• Contact Center Platforms (Omnichannel, Campaign Management)
• PBX Unified Communication systems
• WebRTC media infrastructure
• Multi-tenant and enterprise-scale deployments
• Exposure to Avaya or enterprise UC ecosystems is a plus
• Incident management, monitoring, and change management processes

Responsibilities

• End to end design the Uni-connect solution and managing the Uni-connect development team
• Unified Communication VoIP Architecture: Design and implement SIP, RTP, and WebRTC-based communication systems
• Architect scalable VoIP platforms using Kamailio, OpenSIPs, Asterisk, and FreeSWITCH
• Build high-performance media handling using RTPEngine and WebRTC gateways
• Contact Center Solutions: omnichannel platforms, inbound/outbound campaigns, CPaaS integrations
• Dialer Systems: develop predictive, progressive, blended, and manual dialers
• Cloud Microservices: design using Docker/Kubernetes, API-first architecture
• Performance Reliability: high availability, fault tolerance, DR/BCP, QoS
• Security Compliance: secure SIP/messaging, data handling, regulations
• Collaboration Leadership: mentor teams, governance and decision-making

Skills

SIP/VoIP

WebRTC

C/C++

Go/Python

Docker/Kubernetes

Multi-tenant architecture

Incident monitoring

Education

BE / B.Tech in CS/EC/Telecom

Tools

Kamailio/OpenSIPS

Asterisk

FreeSWITCH

RTPEngine

Jitsi/ Dialogflow

Job description

Job Purpose

• Design and implement scalable, cloud-native Unified Communication (UC) and VoIP architectures aligned with enterprise,requirements.
• Architect SIP-based communication systems, WebRTC platforms, and real-time voice/media infrastructure.
• Build and optimize contact center platforms including inbound, outbound, and omnichannel communication systems.
• Develop and enhance dialer capabilities (predictive, progressive, blended, manual) for business use cases.
• Ensure high availability, performance optimization, and fault tolerance across communication platforms.
• Define and enforce security, compliance, and data protection frameworks for voice and digital channels.
• Drive API-first and microservices-based architecture for scalable communication services.
• Collaborate with cross-functional teams (Dev, Infra, Network, Product) for end-to-end delivery and operations.

Duties and Responsibilities

Key Responsibilities

End to end design the Uni-connect solution and managing the Uni-connect development team

Unified Communication VoIP Architecture

• Design and implement SIP, RTP, and WebRTC-based communication systems.
• Architect scalable VoIP platforms using tools like Kamailio, OpenSIPs, Asterisk, and FreeSWITCH.
• Build high-performance media handling using RTPEngine and WebRTC gateways.

Contact Center Solutions

• Design and manage omnichannel contact center platforms (voice, chat, bot, IVR).
• Implement inbound and outbound campaign management systems.
• Enable CPaaS-based integrations for voice automation (IVR, ASR, TTS, bots).

Dialer Systems

• Develop and optimize predictive, progressive, blended, and manual dialer systems.
• Improve call routing strategies, pacing algorithms, and agent productivity.
• Ensure compliance with DNC, retry logic, and regulatory requirements.

Cloud Microservices Architecture

• Design microservices-based architecture using Docker and Kubernetes.
• Build API-first communication platforms with scalable service orchestration.
• Ensure multi-tenant architecture and horizontal scalability.

Performance Reliability

• Ensure high availability, fault tolerance, and disaster recovery (DR/BCP).
• Optimize latency, call quality (QoS), and system throughput.
• Monitor and improve system performance using real-time metrics and logs.

Security Compliance

• Implement secure SIP signaling, media encryption, and access controls.
• Ensure compliance with telecom and data security regulations.
• Define audit frameworks and secure data handling practices.

Collaboration Leadership

• Work with Dev, Infra, Network, and Product teams for seamless delivery.
• Mentor engineering teams on best practices in VoIP and system design.
• Drive architecture governance and technical decision-making.

Key Decisions / Dimensions

• Yes Responsible for key architectural decisions, technology stack selection, and system design approaches.

Major Challenges

• Designing highly scalable and low-latency real-time communication systems.
• Ensuring high availability and fault tolerance in distributed VoIP environments.
• Managing interoperability between multiple vendors and telecom providers.
• Handling large-scale outbound campaigns with compliance constraints.
• Maintaining call quality across varied network conditions.

Required Qualifications and Experience

a)Qualifications

• BE / B.Tech in Computer Science, Electronics, Telecommunications or related field

b) Work Experience

• 5+ years of experience in telecom / contact center / unified communications domain

c) Core Technical Expertise

• Strong hands-on experience in SIP, RTP, VoIP, and WebRTC technologies
• Experience with Kamailio, OpenSIPs, Asterisk, FreeSWITCH, RTPEngine

d) Programming Scripting

• Proficiency in C/C++, Go, Python, Lua, Perl, Shell scripting

e) Databases Messaging

• Experience with PostgreSQL, MySQL, MongoDB
• Messaging systems like Kafka, RabbitMQ

f) Platforms Tools

• Docker, Kubernetes, Microservices architecture
• FusionPBX, FreePBX, Jitsi, Dialogflow

g) Domain Expertise

• Contact Center Platforms (Omnichannel, Campaign Management)
• CPaaS Voice Automation (IVR, Bots, ASR/TTS)
• PBX Unified Communication systems
• WebRTC media infrastructure

h) Additional Skills

• Strong understanding of real-time communication architecture
• Experience in multi-tenant and enterprise-scale deployments
• Exposure to Avaya or enterprise UC ecosystems is a plus
• Familiarity with incident management, monitoring, and change management processes