Mystery Shopping Project Manager

Eurasia Group; India; Remote; INR 6,00,000 - 9,00,000; Full time

Job summary

A leading market research firm is seeking a skilled Project Manager in India to oversee various mystery shopping projects from start to finish. The ideal candidate will have proven project management experience, excellent communication skills, and a knack for data analysis. This role offers remote work and a structured 5/2 working days, ensuring a balanced work-life commitment.

Benefits

Remote work

28 annual paid leaves

5-day working week

Qualifications

• Proven experience in project management, preferably in the mystery shopping or market research industry.
• Strong organizational and communication abilities.
• Capable of managing multiple projects and deadlines simultaneously.
• Comfortable with data analysis and report preparation.

Responsibilities

• Lead and oversee mystery shopping projects from planning to completion.
• Communicate with clients and team members to ensure project success.
• Maintain project quality and progress through regular check-ins.
• Review data and generate actionable insights from mystery shopping reports.
• Manage project documentation and adhere to internal standards.

Skills

Project Management

Communication

Data Analysis

Organizational Skills

Job description

1 month ago Be among the first 25 applicants

This range is provided by Eurasia Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CTRL Service India - We're a leading mystery shopping company dedicated to helping businesses elevate their customer service through thorough research and detailed analysis. Were on the lookout for a Project Manager who will be key in overseeing our mystery shopping projects, from the early planning stages all the way to completion.

As a Project Manager, your main responsibility will be leading various mystery shopping projects, ensuring they run smoothly from start to finish. Youll be collaborating closely with clients and our in-house teams to guarantee timely project delivery, while maintaining a focus on high-quality outcomes. This role also involves hitting key milestones, driving client satisfaction, and constantly seeking ways to improve processes.

Requirements

• Project Planning: Develop comprehensive project plans that include timelines, resource needs, and key milestones
• Client & Shopper Communication: Serve as the go-to contact for mystery shoppers, keeping lines of communication open and smooth throughout the projects lifecycle
• Team Coordination: Work closely with teams such as researchers, analysts, and shoppers to ensure all elements of the project are executed seamlessly
• Quality Control: Keep track of project progress and quality, making adjustments where needed and holding regular check-ins to ensure everything stays on course
• Data Review: Go through mystery shopping reports, offering actionable insights and recommendations based on findings
• Project Reporting: Deliver status updates and final reports to clients, emphasizing key findings and outcomes
• Process Optimization: Identify areas for improvement in how we conduct mystery shopping and suggest better methodologies
  
  

Goals & Outcomes:

• Ensure a 95% project completion rate within the first two months
• Grow the mystery shopper database by adding at least 100 new candidates every month
• Adhere to internal standards for managing project documentation and processes
• Ensure all reports and documentation are submitted accurately and on time
  
  

Process Expectations:

• Respond quickly to communication channels (Telegram, WhatsApp, Skype) with minimal delays
• Miss no more than 20% of incoming calls
• Keep the mystery shopper database up to date and accurate
• Provide timely, detailed reports as required
  
  

Performance Metrics:

• Project completion rate: 95% or higher
• Monthly database growth: 100+ new shoppers
• Adherence to communication and documentation requirements
  
  

Qualifications:

• Proven experience in project management, preferably within the mystery shopping or market research industry
• Strong organizational and communication abilities
• Capable of managing several projects and deadlines at once
• Comfortable with data analysis and report preparation
  
  

Benefits

• remote work
• 5/2 working day from 10.00 to 19.00
• 28 annual paid leaves.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  IT Services and IT Consulting

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