MSR Infotech NitMac Computers Looking for Desktop Support Engineer at Mumbai, Maharashtra

MSR Infotech NitMac Computers; Mumbai Suburban; On-site; INR 3,00,000 - 6,00,000; Full time

Job summary

A tech support company in Mumbai is seeking a Desktop Support Engineer to provide technical assistance. Responsibilities include addressing user tickets, conducting remote troubleshooting, and customizing applications. Ideal candidates will have experience in desktop support and a solid understanding of various operating systems.

Qualifications

• Proven work experience as a Desktop Support Engineer or similar role.
• Hands-on experience with various operating systems.
• Knowledge of network security practices and anti-virus programs.

Responsibilities

• Address user tickets regarding hardware, software, and networking.
• Walk customers through installing applications and peripherals.
• Guide users with simple, step-by-step instructions.

Skills

Problem-solving

Customer-oriented attitude

Remote troubleshooting

Technical support

Tools

Windows

Linux

Mac OS

Networking tools

Job description

We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Responsibilities

Address user tickets regarding hardware, software, and networking

Walk customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional

Report customer feedback and potential product requests

Help create technical documentation and manuals

Requirements

Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.

Hands-on experience with Windows/Linux/Mac OS/ Networking environments.

Working knowledge of Networking, Email, & computer peripherals, like printers and scanners.

Knowledge of network security practices and anti-virus programs.

Ability to perform remote troubleshooting and provide clear instructions over remote support.

Excellent problem-solving and multitasking skills

Customer-oriented attitude.