MS Technical Specialist (Wireless)

NTT America, Inc.; Bengaluru; Hybrid; INR 1,500,000 - 2,500,000; Full time

Job summary

NTT DATA is seeking a Networking Managed Services Engineer (L3) to lead high-complexity incidents and drive root-cause analyses. You will mentor juniors, create knowledge articles, and collaborate with automation teams to reduce manual effort.

You will ensure client networks are configured, installed, tested, and monitored, with onsite field support and cross-vendor coordination. A strong IT/Computing background is required.

Qualifications

• Proficiency in Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet, Cisco Nexus, ASR/ISR, Cisco ACS/ISE, Meraki.
• Advanced certifications on at least one or two technologies listed.
• Excellent planning and project management abilities.
• Strong cross-cultural communication skills.
• Active listening and client-focused approach.
• Adaptability under pressure and ability to work diligently.

Responsibilities

• Lead in providing exceptional managed services to clients and manage high-complexity tickets.
• Identify root causes of critical incidents and implement solutions.
• Create knowledge articles for frequent tasks and train junior team members.
• Provide inputs to automation teams to reduce manual efforts.
• Provide onsite technical support and field engineering services.
• Drive operational improvements and optimize processes, including automation opportunities.
• Possibly manage and implement projects, including disaster recovery tests.
• Ensure client infrastructure is configured, installed, tested, and operational.

Skills

Pulse SSL VPN

Juniper devices

Palo Alto firewalls

Fortinet firewalls

Cisco Nexus switches

ASR/ISR routers

Cisco ACS/ISE

Meraki switches/access points

Enterprise network architecture

Routing protocols (BGP, OSPF, EIGRP)

NAT and uplink troubleshooting

Education

Bachelor's degree in IT/Computing

Tools

Automation collaboration

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in providing exceptional managed services to our clients. Your day will revolve around proactively identifying and resolving technical incidents and problems, ensuring our clients meet all service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified. With your advanced technical expertise, you will manage high-complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues, all while coaching and mentoring junior team members. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.

You will ensure that our clients' infrastructure is configured, installed, tested, and operational, performing necessary checks and employing monitoring tools to respond to alerts in a timely manner. Your role will involve identifying and logging problems before they escalte, analysing and escalating support calls, and investigating third-line support calls to find root causes and solutions.

Additionally, you will provide onsite technical support and field engineering services to clients, work closely with third-party vendors for issue escalation, and offer continuous feedback and updates to all involved parties. Through your efforts, you will drive operational improvements and optimize work processes, including opportunities for automation.

You may also have the opportunity to manage and implement projects within the technology domain, deliver disaster recovery functions and tests, and improve the quality of incidents and service requests through random monthly reviews. Your work will play a key role in delivering high-quality services that ensure a positive client experience throughout their journey with us.

To thrive in this role, you need to have:

• Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits

• Advanced Certifications on at least one or two above mentioned technologies.

• Excellent planning and project management abilities, taking changing circumstances into account.

• Strong communication skills, with the ability to work across different cultures and social groups.

• Effective active listening skills.

• A client-focused approach, prioritizing their requirements and creating positive experiences.

• Adaptability to changing circumstances and the ability to work diligently when necessary.

• A positive outlook and the ability to work well under pressure.

• A bachelor's degree in IT/Computing or equivalent work experience.

Workplace type :

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.