MS Technical Specialist - Windows and VMWare

NTT DATA, Inc.; Chennai District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

NTT DATA, Inc. seeks a Cloud Managed Services Engineer (L3) in Chennai, Tamil Nadu. This role involves managing cloud-based incidents and providing technical support with a strong focus on client service. Candidates should have a Bachelor’s degree in IT or equivalent experience, with relevant certifications like VMware and AWS being highly valued. The position is on-site, requiring seasoned experience in engineering and managed services, with a deep understanding of ITIL processes and vendor management.

Qualifications

• Bachelor's degree or equivalent in IT/Computing or equivalent work experience.
• Certifications relevant to services provided are preferred.
• Relevant certifications include VMware, AWS, and Azure certifications.

Responsibilities

• Ensure client infrastructure is configured and operational.
• Identify and log incidents in a timely manner.
• Provide onsite technical support and field engineering services.
• Proactively identify optimization opportunities.

Skills

Communication across cultures

Project planning

Positive outlook

Ability to work under pressure

Active listening

Adaptability

Client focus

Education

Bachelor's degree in Information Technology/Computing

Tools

VMware

Microsoft Azure

AWS

Google Cloud Platform

Oracle Cloud Infrastructure

Job description

Your Day at NTT DATA

The Cloud Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving cloud‑based incidents and problems. Through pre‑emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance, this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and to manage tickets of high complexity, conduct advanced and complicated tasks, and provide resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices, applying analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Cloud Managed Services Engineer (L3) may also contribute to or support project work as and when required.

Key Responsibilities

• Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational.
• Performs necessary checks, applies monitoring tools, and responds to alerts.
• Identifies problems and errors prior to or when they occur and logs all such incidents in a timely manner with the required level of detail.
• Assists in analyzing, assigning, and escalating support calls.
• Investigates third‑line support calls assigned and identifies the root cause of incidents and problems.
• Reports and escalates issues to third‑party vendors if necessary.
• Provides onsite technical support to clients and delivers field engineering services.
• Conducts a monthly random review of incidents and service requests, analyzes and recommends improvements in quality.
• Provides continuous feedback to clients and affected parties and updates all systems and/or portals as prescribed by the company.
• Proactively identifies opportunities for work optimization, including opportunities for automation.
• May manage and implement projects within the technology domain, delivering effectively and promptly per client‑agreed upon requirements and timelines.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related tasks as required.

Knowledge and Attributes

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, accounting for possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications

• Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications such as (but not limited to):
  • VMware Certified Professional: Data Centre Virtualization.
  • VMware Certified Specialist – Cloud Provider.
  • VMware Site Recovery Manager: Install, Configure, Manage.
  • Microsoft Certified: Azure Architect Expert.
  • AWS Certified: Solutions Architect Associate.
  • Veeam Certified Engineer (VMCE).
  • Rubrik Certified Systems Administrator.
  • Zerto, Pure, VxRail.
  • Google Cloud Platform (GCP).
  • Oracle Cloud Infrastructure (OCI).

Required Experience

• Seasoned work experience.
• Seasoned experience in engineering function within a medium to large ICT organization.
• Seasoned experience in managed services.
• Excellent working knowledge of ITIL processes.
• Seasoned experience working with vendors and/or third parties.
• Seasoned experience managing platforms, including a combination of Windows Server administration, Linux Server administration, virtualization administration, server hardware, and storage administration.

Workplace Type

On‑site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.