MS Technical Specialist - Windows and VMWare

nttlimited; Chennai District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

NTT DATA is seeking a Cloud Managed Services Engineer (L3) to provide advanced managed cloud services, resolve high-complexity incidents, and maintain SLA adherence. The role involves onsite client support, proactive problem management, and collaboration with vendors to ensure service quality.

The incumbent will mentor junior team members, lead proactive reviews, and participate in project work as needed. Strong expertise in virtualization, cloud platforms, and DR strategies is expected.

Qualifications

• Bachelor's degree in Information Technology/Computing or equivalent work experience.
• Certifications relevant to services (e.g., VMware, AWS, Azure).
• VMware Data Centre Virtualization certification.
• VMware Site Recovery Manager certification.
• Microsoft Certified: Azure Architect Expert.
• AWS Solutions Architect Associate.
• Veeam Certified Engineer.
• Rubrik Certified Systems Administrator.
• Zerto coverage for DR.
• Google Cloud Platform and Oracle Cloud Infrastructure familiarity.

Responsibilities

• Ensure client infrastructure at site is configured, installed, tested, and operational.
• Perform monitoring, respond to alerts, and log incidents with detail.
• Analyze and escalate support calls; investigate root causes of incidents.
• Provide onsite technical support and field engineering services to clients.
• Coordinate with vendors and third parties; drive service improvements.
• Review incidents monthly and suggest quality enhancements.
• Provide proactive feedback and update systems as required by the company.
• Identify opportunities for automation and work optimization.
• Possibly manage projects within technology domain and support DR testing.

Skills

ITIL expertise

Problem solving

Team mentoring

Cross-cultural communication

Education

Bachelor's degree in IT/Computing

Relevant certifications

Tools

VMware VCP/DCV

VMware SRM

Azure Architect Expert

AWS Solutions Architect Associate

Veeam Certified Engineer

Rubrik CSA

Zerto

Google Cloud Platform

Oracle Cloud Infrastructure

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Cloud Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incident and problems.

Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

The Cloud Managed Services Engineer (L3) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational.
• Performs necessary checks, apply monitoring tools and respond to alerts.
• Identifies problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail.
• Assists in analysing, assigning, and escalating support calls.
• Investigates third line support calls assigned and identify the root cause of incidents and problems
• Reports and escalates issues to 3rd party vendors if necessary.
• Provides onsite technical support to clients and provide field engineering services to clients.
• Conducts a monthly random review of incidents and service requests, analyse and recommend improvement in quality.
• Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
• Proactively identifies opportunities for work optimization including opportunities for automation of work.
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).
• Relevant certifications such as (but not limited to) - VMware certified Professional: Data Centre Virtualization.
• VMware Certified Specialist - Cloud Provider.
• VMware Site Recovery Manager: Install, Configure, Manage.
• Microsoft Certified: Azure Architect Expert.
• AWS Certified: Solutions Architect Associate.
• Veeam Certified Engineer (VMCE).
• Rubrik Certified Systems Administrator.
• Zerto, pure, vxrail.
• Google Cloud Platform (gcp).
• Oracle Cloud Infrastructure (oci).

Required Experience:

• Seasoned work experience.
• Seasoned experience required in Engineering function within a medium to large ICT organization.
• Seasoned experience of Managed Services.
• Excellent working knowledge of ITIL processes.
• Seasoned experience working with vendors and/or 3rd parties.
• Seasoned experience managing platforms including a combination of the following: Windows Server .Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.

Workplace type :

On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping cli