MS Teams with Enterprise Voice Administrator

Kyndryl; Bengaluru; Hybrid; INR 1,800,000 - 3,200,000; Full time

Job summary

Kyndryl in Bengaluru seeks an Infrastructure Architect to lead Microsoft Teams Voice and Telephony initiatives. You will design, deploy, and support voice solutions across Direct Routing, Calling Plans, and Operator Connect, collaborating with networking and security teams to ensure optimal performance.

The role offers hybrid work, opportunities to gain certifications, and a clear path to senior architecture roles while delivering impactful projects for enterprise clients.

Qualifications

• 5+ years of experience in Microsoft Teams Voice and Telephony Solutions.
• Experience in PBX to Microsoft Teams migrations.
• Knowledge of Power Automate and Power Apps for workflow automation in Teams.
• Hands-on experience with Microsoft Teams Enterprise Voice, including Direct Routing, Calling Plans, and Operator Connect.
• Strong understanding of SIP, VoIP, PSTN connectivity, and SBC configurations (AudioCodes, Ribbon, etc.).
• Familiarity with Microsoft 365, Entra ID (Azure AD), PowerShell scripting, and Teams Admin Center.
• Knowledge of E911 compliance, call routing policies, dial plans, and number management

Responsibilities

• Design, configure, and manage Microsoft Teams Enterprise Voice solutions, including Direct Routing, Calling Plans, and Operator Connect.
• Deploy and integrate Session Border Controllers (SBCs) with Microsoft Teams.
• Troubleshoot and resolve voice-related issues in Microsoft Teams, including call quality, routing, and interoperability with PSTN providers.
• Manage and support Microsoft Teams policies, configurations, and voice-enabled features.
• Collaborate with network and security teams to ensure compliance and optimal performance.
• Perform migrations from legacy PBX systems to Microsoft Teams.
• Work with external vendors and telecom providers to ensure seamless voice connectivity.
• Monitor Teams Voice infrastructure using analytics and reporting tools to optimize call performance.
• Provide end-user support and training on Microsoft Teams Phone features.

Skills

Microsoft Teams Voice

PBX migrations

Power Automate

Power Apps

SIP/VoIP

Azure AD

PowerShell

Teams Admin Center

E911 compliance

Tools

AudioCodes SBC

Ribbon SBC

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role As an Infrastructure Architect, you’ll draw upon the full breadth of your talent and experience. This is a technical leadership role, so we want you to bring your vision, knowledge, and leadership to each project. To the client, you’re the subject matter expert – consulting early, gathering inputs, understanding what they need from our solution. You define what Kyndryl can do to meet this solution. You design the best solution for the job. And finally, you’re the tech leader for implementation. At Kyndryl we support all major cloud platforms, so you’ll get the chance to use everything you know – and then some. You’ll also become expert at knowing when and how to call on other SMEs outside your wheelhouse. Thinking your way around pre-existing limitations will grow your creativity and flexibility. You’ll learn a lot here, and if you want to work toward certifications there are plenty of opportunities. The rewards for all this are many. You’ll get to influence, create, and deliver something from start to finish. You will have the power to delight our clients.

What you will do

• Design, configure, and manage Microsoft Teams Enterprise Voice solutions, including Direct Routing, Calling Plans, and Operator Connect.
• Deploy and integrate Session Border Controllers (SBCs) with Microsoft Teams.
• Troubleshoot and resolve voice-related issues in Microsoft Teams, including call quality, routing, and interoperability with PSTN providers.
• Manage and support Microsoft Teams policies, configurations, and voice-enabled features.
• Collaborate with network and security teams to ensure compliance and optimal performance.
• Perform migrations from legacy PBX systems to Microsoft Teams.
• Work with external vendors and telecom providers to ensure seamless voice connectivity.
• Monitor Teams Voice infrastructure using analytics and reporting tools to optimize call performance.
• Provide end-user support and training on Microsoft Teams Phone features.

Your Future at Kyndryl

This role opens the door to many career paths, both vertical and horizontal, and there may be opportunity to travel. It’s a great chance for database administrators or other techs to break into the cloud. It’s also a solid path to become enterprise or chief architect or a distinguished engineer! Whatever you see for yourself, you’ll find the opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise:

• 5+ years of experience in Microsoft Teams Voice and Telephony Solutions.
• Experience in PBX to Microsoft Teams migrations.
• Knowledge of Power Automate and Power Apps for workflow automation in Teams.
• Hands-on experience with Microsoft Teams Enterprise Voice, including Direct Routing, Calling Plans, and Operator Connect.
• Strong understanding of SIP, VoIP, PSTN connectivity, and SBC configurations (AudioCodes, Ribbon, etc.).
• Familiarity with Microsoft 365, Entra ID (Azure AD), PowerShell scripting, and Teams Admin Center.
• Knowledge of E911 compliance, call routing policies, dial plans, and number management

Preferred Technical and Professional Experience:

• Microsoft 365 Certified: Teams Administrator Associate (MS-700).
• Microsoft Certified: Teams Voice Engineer (MS-721).
• Session Border Controller (SBC) certifications (AudioCodes/Ribbon).

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow.

• Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
• From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day.
• You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
• We’re here to champion your journey.
• With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve.
• You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences.
• And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that.

All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.