MS - IT Infra/Cloud - Senior Associate- ITAM operate

PwC Acceleration Center India; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

PwC Acceleration Center India is seeking an IT Infra/Cloud Senior Associate to support IT asset management within our Cloud Operations practice and deliver managed services across AWS, Azure, GCP, and Oracle Cloud.

You will analyze complex issues, guide junior team members, and align day-to-day execution with broader technology objectives, while maintaining professional standards.

Qualifications

• Bachelor's degree or higher required.
• Minimum 2 years of relevant IT/cloud experience.
• English: oral and written proficiency required.

Responsibilities

• Supporting cloud operations and IT asset management workstreams across managed services engagements
• Managing assigned tasks for cloud infrastructure administration, monitoring, and troubleshooting activities
• Analyzing performance data from cloud platforms and observability tools to identify service issues and improvement opportunities
• Coordinating cloud service delivery activities across AWS, Microsoft Azure, Google Cloud Platform, and Oracle Cloud Platform Services
• Maintaining asset records, usage data, and service documentation for infrastructure and cloud environments
• Applying FinOps operating model concepts to track cloud consumption, cost trends, and optimization actions
• Using Apptio, Dynatrace APM, and Splunk to review operational metrics and support incident resolution
• Collaborating with technical teams and stakeholders to address cloud compliance, administration, and migration needs
• Guiding junior team members through issue resolution, workflow execution, and documentation updates
• Supporting continuous improvement across cloud operations, infrastructure performance, and digital tooling activities

Skills

Cloud operations

Managed services

Observability tooling

FinOps

Education

Bachelor's degree

Tools

Apptio

Dynatrace APM

Splunk

Job description

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a IT Infra/Cloud Senior Associate, you will support IT asset management operations within our Cloud Operations practice, focusing on infrastructure services and managed service delivery. As a Senior Associate, you will analyze complex issues, manage assigned workstreams, guide junior team members, and build client connections while navigating ambiguity and maintaining professional and technical standards. In this role at PwC Acceleration Center India, you will contribute to ITAM operate activities, interpret data to inform recommendations, and help align day‑to‑day execution with broader technology and service objectives.

Responsibilities

• Supporting cloud operations and IT asset management workstreams across managed services engagements
• Managing assigned tasks for cloud infrastructure administration, monitoring, and troubleshooting activities
• Analyzing performance data from cloud platforms and observability tools to identify service issues and improvement opportunities
• Coordinating cloud service delivery activities across AWS, Microsoft Azure, Google Cloud Platform, and Oracle Cloud Platform Services
• Maintaining asset records, usage data, and service documentation for infrastructure and cloud environments
• Applying FinOps operating model concepts to track cloud consumption, cost trends, and optimization actions
• Using Apptio, Dynatrace APM, and Splunk to review operational metrics and support incident resolution
• Collaborating with technical teams and stakeholders to address cloud compliance, administration, and migration needs
• Guiding junior team members through issue resolution, workflow execution, and documentation updates
• Supporting continuous improvement across cloud operations, infrastructure performance, and digital tooling activities

What You Must Have

• At least a Bachelor's degree
• At least 2 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Demonstrating cloud operations experience within managed services environments
• Applying knowledge of AWS, Azure, or Google Cloud Platform
• Using cloud administration and troubleshooting skills across infrastructure issues
• Leveraging Apptio or FinOps operating model knowledge for cost visibility
• Supporting cloud compliance, performance monitoring, and service delivery activities
• Collaborating through feedback, active listening, and technical consultation