MS Engineer L1

NTT DATA, Inc.; Kolkata District; On-site; INR 400,000 - 600,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Managed Services Engineer (L1) to provide monitored ICT infrastructure support in client environments in Kolkata. You will handle incidents, perform routine maintenance and liaise with clients to ensure reliable service delivery.

The role emphasizes ticket-based incident resolution, adherence to SOPs, and opportunities to improve processes and automation while contributing to disaster recovery activities and knowledge sharing across teams.

Qualifications

• Fundamental understanding of networking concepts and device families.
• Experience with ITSM ticketing and incident management processes.
• Ability to handle tickets promptly and follow SOPs.
• Willingness to work on-site in Kolkata and adapt to client environments.

Responsibilities

• Monitor client infrastructure and services to detect incidents.
• Investigate first-line incidents and identify root causes per approved procedures.
• Resolve tickets via phone, chat or ITSM tools; perform patching and config changes.
• Coordinate shift handovers for continuous service and maintain service quality.
• Identify optimization opportunities and potential automation for requests and incidents.
• Support project work and disaster recovery tests as needed.
• Capture knowledge and share insights to improve operations.

Skills

Pulse Secure SSL VPN

Juniper

Palo Alto

Fortinet

Cisco Nexus

ASR/ISR routers

Cisco ACS

ISE

Meraki switches

BGP

OSPF

EIGRP

Education

Bachelor's degree in information technology/computing

Job description

Job Description:

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Networking Managed Services Engineer (L1) at NTT DATA, youll step into an entry-level role where your primary focus will be providing managed services to ensure our clients IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.

Youll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether its providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.

Youll also identify opportunities for optimization, whether its reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring were always ahead of the curve.

Throughout your journey with us, youll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. Youll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.

To thrive in this role, you need to have:

• Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
• Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s.
• Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s.
• Good understanding of using ITSM tools and ITSM processes.
• Strong planning skills, considering possible changes and circumstances.
• A strong work ethic, including the capacity to put in longer hours when necessary.
• Adaptability to changing environments.
• A client-focused approach, creating positive client experiences throughout their journey.
• The aptitude to communicate and work across different cultures and social groups.
• Excellent active listening skills, confirming understanding and seeking relevant information.
• A positive outlook and resilience under pressure.
• A bachelor’s degree in information technology/computing or equivalent experience.

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.