Mphasis Hiring For Technical Support Engineer -SD at Pune

Role: Technical Support Service Desk

Location: Pune/Bangalore

Job Summary:

Candidates with 0 – 2 years of Service Desk experience are preferred. Those with technical knowledge and troubleshooting skills, excellent English-speaking skills, and willingness to work in rotational shifts are encouraged to apply.

Years of Experience: 0-2 years.

Technical Skills:

1. Operating Systems
2. Desktop and Laptop Support
3. MDM
4. Office 365
5. Password Reset Management
6. MS Office
7. Printer Support
8. COTS Applications
9. Exchange Server
10. VPN
11. VOIP
12. Other End Devices
13. SharePoint

Management Skills:

1. Active Listening and Probing Skills
2. Effective Business Communication Skills
3. Ability to Navigate Ticketing Tools and Knowledge Base Articles

Behavioral Skills:

1. Receptive to Feedback and Willing to Learn
2. Positive Attitude and Team Player

Certifications Needed:

Any graduate. No certification required.

About Mphasis:

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized digital experiences to clients and their end customers. Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.