Mphasis Hiring For Technical Support Engineer -SD at Pune

Mphasis; Pune City; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

Join a forward-thinking company as a Technical Support Service Desk professional. This role is perfect for individuals with 0-2 years of experience who are eager to learn and grow in a dynamic environment. You will be responsible for providing top-notch support for desktop and laptop issues, managing Office 365 applications, and assisting users with various technical challenges. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a positive attitude. This is a fantastic opportunity to kickstart your career in technology with a company that values innovation and customer-centric solutions.

Qualifications

• 0-2 years of Service Desk experience preferred.
• Technical knowledge and troubleshooting skills are essential.

Responsibilities

• Provide technical support for desktop and laptop issues.
• Assist with Office 365 and other software applications.

Skills

Operating Systems

Desktop and Laptop Support

MDM

Office 365

Password Reset Management

MS Office

Printer Support

COTS Applications

Exchange Server

VPN

VOIP

Other End Devices

SharePoint

Active Listening and Probing Skills

Effective Business Communication Skills

Ability to Navigate Ticketing Tools

Receptive to Feedback

Positive Attitude

Education

Any Graduate

Job description

Job Description

Role: Technical Support Service Desk

Location: Pune/Bangalore

Job Summary:

Candidates with 0 – 2 years of Service Desk experience are preferred. Those with technical knowledge and troubleshooting skills, excellent English-speaking skills, and willingness to work in rotational shifts are encouraged to apply.

Years of Experience: 0-2 years.

Technical Skills:

1. Operating Systems
2. Desktop and Laptop Support
3. MDM
4. Office 365
5. Password Reset Management
6. MS Office
7. Printer Support
8. COTS Applications
9. Exchange Server
10. VPN
11. VOIP
12. Other End Devices
13. SharePoint

Management Skills:

1. Active Listening and Probing Skills
2. Effective Business Communication Skills
3. Ability to Navigate Ticketing Tools and Knowledge Base Articles

Behavioral Skills:

1. Receptive to Feedback and Willing to Learn
2. Positive Attitude and Team Player

Certifications Needed:

Any graduate. No certification required.

About Mphasis:

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized digital experiences to clients and their end customers. Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.