Mott MacDonald Looking for IT Solutions Specialist – Productivity Applications at India

Mott MacDonald; India; On-site; INR 4,00,000 - 8,00,000; Full time

Job summary

Join a global consultancy that prioritizes societal improvement and innovation. This exciting role involves enhancing productivity applications and delivering exceptional support for Microsoft 365 services. You'll work within an agile team, ensuring service stability and compliance with company standards. The company values diversity and inclusion, offering a dynamic work environment where your contributions can truly make a difference. If you're passionate about technology and eager to grow in a supportive setting, this opportunity is perfect for you.

Benefits

Pension matched up to 7%

Life insurance

Annual professional institution subscription

Continuous development opportunities

Agile/flexible working

Enhanced parental leave

Annual company performance bonus

Flexible benefits

Opportunity to make a difference

Qualifications

• Experience in IT Applications team and support model required.
• Broad knowledge of Office 365 components essential for the role.

Responsibilities

• Take ownership of services within the Productivity Applications Delivery Team.
• Provide level three and four support for Microsoft 365 applications.

Skills

IT Applications Support

Microsoft 365

Office 365

Service Management Processes

Agile Delivery

Business Analysis

Project Management

Customer Facing Roles

Application Development

Education

Relevant Degree or Equivalent

BE/B Tech/MCA

MCSA or MCSE Certification

Business Analysis Diploma

ITIL V4 Foundation

Tools

Microsoft Office 365

SharePoint Online

Exchange Online

Microsoft Teams

OneDrive for Business

Job description

Do you want to work for a company whose purpose is to improve society by considering social outcomes, and to transform businesses, communities, and opportunities for its employees? Mott MacDonald is a global consultancy whose people do exactly that.

To take ownership of selected services within the Productivity Applications Delivery Team portfolio and move them through their service lifecycle.

Develop long strategies, continual service improvements to facilitate the improvement of Productivity Applications through the service lifecycle.

Providing level three and four support for products in the portfolio of services provided by the Productivity Applications Delivery Team, with an emphasis on the components of the Microsoft 365 service / Office 365 Service.

Monitor and maintain system performance of Microsoft 365 applications.

Maintain technical support documentation through Knowledge Base Articles, and other internal communication methods.

Proactively seek out information from the Microsoft Community to make valuable contributions to our service roadmaps for Microsoft 365 / Office 365.

Ensure compliance with Mott MacDonald standards, policies, and regulations. Work effectively with the Change Manager to ensure change does not happen outside of the Change Control process.

Candidate Specification

Required for the position:

1. Experience of working in an IT Applications team.
2. Understanding and experience of an IT Applications support model.
3. Broad knowledge of Productivity Applications especially the Office 365 components, including but not limited to:
1. The Office 365 tenant
2. SharePoint Online
3. Exchange Online
4. Office 365 Groups
5. Microsoft Teams
6. OneDrive for Business, including the sync client
7. Office 365 Pro Plus
4. Experience of IT service management processes.

Desirable experience:

1. Experience of working in an IT Applications team as part of a multinational organisation.
2. Membership of the Microsoft 365 Club / Office 365 Club or similar.
3. Experience in service ownership.
4. Microsoft Office 365 MVP.
5. Basic Project Management skills.
6. Business Analysis skills.
7. Application development skills.
8. Microsoft IT certifications.
9. Experience of agile delivery.
10. Experience in customer facing roles.

Formal Education & Certification:
A relevant degree or equivalent is highly desirable or a BE/B Tech/MCA from a reputable institute.

MCSA or MCSE or relevant certification in Microsoft Office 365 is desirable.

Business Analysis Diploma or equivalent is desirable.

ITIL V4 foundation is desirable.

If you meet 80% or more of what we’re looking for, please still apply. We understand not everyone will meet all the requirements, but you might have skills we didn’t know we need.

Job Profile

Work as part of an agile team to ensure the stable and efficient delivery of the services within the Productivity Applications Delivery Team, with an emphasis on the components of the Microsoft 365 service / Office 365 Service.

How to apply

To apply for this role, please complete our 15-minute application via our website. Our talent acquisition coordinators aim to provide feedback within 5 working days with the outcome of your application. More information about our application process can be found here. If you have any questions regarding your application or the role, please reach out to the dedicated recruiter listed who will be more than happy to help.

Benefits we offer:

• Pension matched up to 7%
• Life insurance
• An annual professional institution subscription
• Continuous development opportunities – because we want you to thrive
• Agile/flexible working – because life isn’t 9-5
• Enhanced parental leave; shared parental leave policies – for parents and caregivers
• Annual company performance bonus scheme – Subject to company performance
• Flexible benefits that suit you, including cycle to work & interest-free season ticket loans.
• The opportunity to make a difference; learn more about our social outcomes.

Other Information

Equality, diversity and inclusion: We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us at [e-mail] and we will talk to you about how we can assist.

Agile working: At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust.

More about Mott MacDonald

We’re a global engineering, management and development consultancy. Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities. A fundamental part of this is respecting each person’s differences and striving to meet their needs.

Our values: progress, respect, integrity, drive, excellence.

Job Ref: 56997BR

Recruiter Contact: Chantelle Brown

Country: India

Region/State: ALL – India

Discipline: Information technology

Sector: Corporate Services

Website Region: Europe and Central Asia

Website Sector: Corporate services