MLL - IBS Specialist

A.P. Moller - Maersk; Chennai District; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Impact

Growth opportunities

Innovation

Global exposure

Work-life balance

Job summary

Maersk Line Limited Global team is hiring for a role responsible for managing import-related activities, ensuring a seamless customer experience and efficient cargo clearance.

The position involves handling import-related customer requests via email, maintaining operational reports, reviewing SOPs, and collaborating with CX teams to resolve issues and expedite cargo clearance. It also emphasizes process improvements, stakeholder management, and adaptability in a dynamic environment.

Qualifications

• Strong communication skills with the ability to manage stakeholders effectively
• Good analytical skills to handle reporting and process reviews
• Willingness to work in flexible shifts as per business requirements
• Ability to adapt quickly to new learnings and process changes

Responsibilities

• Handling import-related customer requests through email communication in a timely and professional manner.
• Managing and maintaining daily, weekly, and monthly operational reports with a high level of accuracy.
• Reviewing existing process SOPs and updating them as required to ensure alignment with business requirements.
• Collaborating with Frontline Customer Experience (CX) teams through calls and emails to resolve issues and facilitate smooth cargo clearance.
• Ensuring adherence to operational guidelines while continuously identifying and implementing process improvement opportunities.
• Demonstrating strong communication skills and effectively managing stakeholders across teams.
• Utilizing analytical skills for reporting, data review, and process analysis.
• Working in flexible shifts based on business requirements.
• Adapting quickly to new learnings, tools, and process changes in a dynamic environment.

Skills

Strong communication

Analytical skills

Flexibility in shifts

Adaptability

Job description

The opening is for Maersk Line Limited Global team.

Job Description

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.

Join us as we leverage cutting‑edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

The role is responsible for managing Import-related activities for Maersk Line Limited, ensuring seamless customer experience and efficient cargo clearance.

You will be Responsible for:

• Handling import-related customer requests through email communication in a timely and professional manner.
• Managing and maintaining daily, weekly, and monthly operational reports with a high level of accuracy.
• Reviewing existing process SOPs and updating them as required to ensure alignment with business requirements.
• Collaborating with Frontline Customer Experience (CX) teams through calls and emails to resolve issues and facilitate smooth cargo clearance.
• Ensuring adherence to operational guidelines while continuously identifying and implementing process improvement opportunities.
• Demonstrating strong communication skills and effectively managing stakeholders across teams.
• Utilizing analytical skills for reporting, data review, and process analysis.
• Working in flexible shifts based on business requirements.
• Adapting quickly to new learnings, tools, and process changes in a dynamic environment.

Qualifications

Strong communication skills with the ability to manage stakeholders effectively

Good analytical skills to handle reporting and process reviews

Willingness to work in flexible shifts as per business requirements

Ability to adapt quickly to new learnings and process changes

• What We Offer:
• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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