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MIS Executive- Associate/Sr Associate- MHD

Medium

Sahibzada Ajit Singh Nagar

On-site

INR 8,00,000 - 12,00,000

Full time

Today
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Job summary

A leading technology and data management firm in India seeks a Reporting and MIS Manager to oversee a team responsible for data reporting across various sites. The role includes delivering accurate reports, leading team development, and applying innovative reporting practices using the latest tools. Candidates should have 1-2+ years of experience in MIS within a contact center environment and demonstrate strong analytical and interpersonal skills.

Qualifications

  • 1-2+ years of experience in MIS and Reporting functions in a multi-site contact center.
  • Ability to provide leadership, direction, and motivation to build high performing teams.
  • Proficiency in advanced Excel and Windows-based programs.

Responsibilities

  • Own end-to-end reporting and MIS delivery for multiple projects.
  • Lead meetings and develop agenda for Ops and Support functions.
  • Provide clarity and instructions to your team on report expectations.

Skills

Contact Centre methodologies and operational principles
Data analysis
Excellent interpersonal and written communication skills
Leadership and team development
Strong quantitative and analytical skills
Advanced Excel proficiency
Strong working knowledge of Windows programs
Innovative and influential
Job description
Overview

Job description

Responsible to operate a MIS and Reporting team that will support the data and information requirements of Operations across multiple sites and geographies.

You need to manage reporting/ MIS resources that will be located out of multiple locations.

You will be expected to constantly challenge the current level of reports delivery and bring in innovations in reporting to generate insights using the latest tools and technologies available.

Provide leadership and guidance to your team members and continue to identify and recruit talent to build a robust team. Lead transformation initiatives in the Reporting and MIS domain.

Present point of view on operational metrics (performance and productivity) based on reports and dashboards being generated.

Responsibilities
  • Own end-to-end reporting and MIS delivery for multiple projects. Be responsible for ensuring the timeliness and accuracy of all reports.
  • Lead meetings and develop agenda for Ops and Support functions to review performance and productivity.
  • Provide clarity and instructions to your team on the expectation for each report and dashboard. Build redundancies for effective delivery.
  • Follow a structured road map to develop the team and get them ready to scale up as the new automated reporting processes are set up and executed.
  • Link process metrics, performance metrics and set up benchmarks for comparable projects and processes.
Desired Skills / Qualifications
  • Knowledge of Contact Centre methodologies and operational principles
  • 1-2+ years of experience performing Planning functions (MIS Reports, data analysis, capacity planning, forecasting, scheduling, real-time management, erlang model, multiple MIS reports) in a multi-site contact center environment - preferred
  • Excellent interpersonal and written communication skills
  • Ability to provide leadership, direction, motivation, development opportunities, and build high performing teams.
  • Strong quantitative and analytical skills - Able to analyze data and draw insights.
  • Must be proficient with advanced Excel, can organize/analyze, import/export data in a structured manner
  • Strong working knowledge of Windows based programs (Word, PowerPoint, Access, etc.)
  • Innovative and able to influence.
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