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A leading technology and data management firm in India seeks a Reporting and MIS Manager to oversee a team responsible for data reporting across various sites. The role includes delivering accurate reports, leading team development, and applying innovative reporting practices using the latest tools. Candidates should have 1-2+ years of experience in MIS within a contact center environment and demonstrate strong analytical and interpersonal skills.
Job description
Responsible to operate a MIS and Reporting team that will support the data and information requirements of Operations across multiple sites and geographies.
You need to manage reporting/ MIS resources that will be located out of multiple locations.
You will be expected to constantly challenge the current level of reports delivery and bring in innovations in reporting to generate insights using the latest tools and technologies available.
Provide leadership and guidance to your team members and continue to identify and recruit talent to build a robust team. Lead transformation initiatives in the Reporting and MIS domain.
Present point of view on operational metrics (performance and productivity) based on reports and dashboards being generated.