MIS Executive

ZöTok.AI; Hyderabad; On-site; INR 300,000 - 550,000; Full time

Job summary

Zotok.ai is seeking an MIS Executive in the Customer Success team to manage customer data, generate reports, and track KPIs that improve engagement. You will support the CS function by delivering actionable insights and maintaining data integrity across systems.

The role requires strong Excel/SQL skills, comfort with CRM tools, and the ability to collaborate with Support, Product, and Sales. Hyderabad onsite with growth in a fast-paced SaaS environment.

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or related field.
• MBA preferred.
• 1–3 years in MIS or data analysis, SaaS or customer-facing environment.
• Proficient in Excel (Advanced), Google Sheets, SQL, and CRM tools.
• Experience with data visualization tools (Tableau, Power BI) is a plus.

Responsibilities

• Maintain, update, and organize customer data in MIS system.
• Develop and share daily, weekly, and monthly reports on customer interactions and product usage.
• Track KPIs like retention, response times, and issue resolution; provide insights.
• Analyze customer feedback and trends to aid the CS team.
• Automate reporting tasks using Excel, SQL, or similar tools.
• Coordinate with CS, Product, and Sales for data sharing and decisions.
• Keep CRM data accurate and up-to-date.
• Identify data reporting gaps and propose improvements.

Skills

Analytical thinking

Communication

Time management

Problem solving

Education

Bachelor's degree

MBA

Tools

Excel

Google Sheets

SQL

CRM tools

Tableau

Power BI

Job description

Job Title: MIS Executive – Customer Success

Location: Onsite, Hyderabad

Department: Customer Success

About Zotok.ai

At Zotok.ai, we are revolutionizing the supply chain industry with AI-powered solutions. Our mission is to simplify and optimize processes, empowering businesses with data-driven insights. We are looking for a MIS Executive to support our Customer Success team by managing data, generating reports, and ensuring smooth information flow to enhance customer experience.

Job Overview

As an MIS Executive in the Customer Success department, you will be responsible for managing customer-related data, tracking key performance metrics, and providing reports to help improve customer engagement. Your analytical skills will help streamline operations, ensuring our customers receive the best support and experience with Zotok.ai’s solutions.

Job Responsibilities

• Data Management: Maintain, update, and organize customer data in the MIS system.
• Report Generation: Develop and share daily, weekly, and monthly reports on customer interactions, support tickets, and product usage.
• Performance Analysis: Track key KPIs (such as customer retention, response times, and issue resolution rates) and provide insights for improvement.
• Customer Insights: Analyze customer feedback, trends, and support requests to assist the Customer Success team in enhancing services.
• Automation & Optimization: Work on automating repetitive reporting tasks using Excel, SQL, or other reporting tools.
• Cross-Team Collaboration: Coordinate with Customer Support, Product, and Sales teams to ensure smooth data sharing and decision-making.
• CRM & Ticketing System Management: Maintain accuracy and completeness of data in the CRM and support tools.
• Process Improvement: Identify gaps in data reporting, suggest improvements, and implement best practices to enhance efficiency.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field.
• MBA in any specialization is preferred.
• 1-3 years of experience in MIS, Data Analysis, or a similar role (preferably in a SaaS or customer-facing environment).
• Proficiency in Excel (Advanced), Google Sheets, SQL, and CRM tools.
• Experience in data visualization tools (Tableau, Power BI, etc.) is a plus.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills to present data insights clearly.
• Ability to work in a fast-paced environment and handle multiple priorities.

Why Join Us?

Join our team and embark on an exhilarating journey as we redefine Conversational Commerce both in India and on a global scale! At ZoTok, we're at the forefront of this transformation, pioneering India's very first Network CRM empowered by cutting-edge Generative AI technology on WhatsApp. Picture yourself delving into the vast potential of over $1 trillion in General Trade, fundamentally reshaping how Brands, Distributors, and Retailers engage and conduct transactions.