Mind Click Hiring For Openings for Technical Support / Day Shift / Freshers and Experienced at[...]

Mind Click; Bengaluru; On-site; INR 3,00,000 - 5,00,000; Full time

Job summary

An established industry player is on the lookout for a Technical Support Specialist to join their dynamic team in Bengaluru. This exciting role involves being the first point of contact for customers, providing essential technical assistance for various products and services. You will leverage your strong communication and problem-solving skills to troubleshoot issues effectively while collaborating with engineering teams to resolve complex problems. If you are passionate about customer service and eager to make a difference, this opportunity is perfect for you. Join a vibrant team that values your contributions and offers a supportive environment for growth and success.

Benefits

Shift Allowances

Incentives

Insurance

Pickup & Drop Facility

Qualifications

• Candidates must have experience in technical or customer support.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Provide technical assistance and support to customers.
• Document customer interactions and troubleshoot issues.

Skills

Technical Support Experience

Strong Communication Skills

Problem-Solving Skills

CRM Software Familiarity

Knowledge of Computer Hardware

Networking Concepts

Hindi Language Proficiency

Education

Any Graduate/Post Graduate/Undergraduate

Tools

CRM Software

Ticketing Systems

Job description

Job Description

Greetings from The MINDCLICK!

We are currently hiring for Technical Support for top MNC Firms with attractive salary packages in the market. For more clarification about this job role, please feel free to reach out to us on the below mentioned number.

Contact: HR Praveena @ 8217566788 (Call or WhatsApp)

Email ID: [Confidential Information]

NOTE: CANDIDATES MUST BE IN BANGALORE CURRENTLY.

***CANDIDATES CAN WALK-IN DIRECTLY AND MEET HR Praveena***

Freshers and experienced candidates can apply.

Job Description:

As a Technical Support Specialist, your primary responsibility is to provide technical assistance and support to customers. You will be the first point of contact for customers seeking help with technical issues related to our products or services.

Requirements:

1. Proven experience in technical support/Customer Support.
2. Strong communication skills.
3. Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
4. Familiarity with CRM software and ticketing systems for documenting customer interactions.
5. Knowledge of computer hardware, software, operating systems, networking concepts, and common troubleshooting techniques.
6. Certifications or training in technical support or relevant fields are a plus.
7. Hindi is Mandatory.
8. Looking for Immediate Joiners only!

Responsibilities:

1. Providing step-by-step guidance and troubleshooting assistance to resolve technical problems.
2. Documenting customer interactions, issues, and resolutions accurately in our CRM system.
3. Collaborating with other departments such as engineering or product development to escalate complex issues or bugs.
4. Following up with customers to ensure their technical issues are resolved satisfactorily and providing additional assistance if needed.
5. Adhering to company policies, procedures, and service level agreements (SLAs) to ensure customer satisfaction and service quality.

Desired Candidate Profile:

1. Any Graduate/Post Graduates/Undergraduates freshers or with a minimum of 6 months of experience in International voice process mandatory.
2. Only Customer Service Experience.
3. International Voice Background preferred.
4. Excellent communication mandatory.

Perks and Benefits:

1. Shift Allowances
2. Incentives
3. Insurance
4. Pickup & Drop Facility

Regards,

Contact: HR Praveena @ 8217566788 (Call or WhatsApp)

Email ID: [Confidential Information]