MID LEVEL MANAGER (MLM) L2

Wipro; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Wipro in Hyderabad seeks a Deputy Manager - Quality to lead QA for GIS data, define KPIs, and drive QMS development. The role requires collaboration with stakeholders, setting accuracy thresholds, and ensuring SLA compliance across the account.

You will train teams on quality methods, manage sampling plans, and prepare reports for management and clients, aiming to maximize efficiency and cost effectiveness.

Qualifications

• Graduate with relevant academic background.
• Strong communication and client management skills mandatory.
• GIS knowledge is mandatory; Maps proficiency required.

Responsibilities

• Ensures accuracy, process control, and continuous improvement in the process.
• Work with stakeholders to meet the business goals.
• Present quality metrics in the business reviews.
• Build and manage QMS for GIS data.
• Create SOPs. QC checklist, version control guidelines.
• Conduct QC/Audits on QC work.
• Define accuracy thresholds, tolerance limits and acceptance criteria.
• Implement CAPA and error tracking workflows.
• Monitor KPIs.
• Train team on quality methods.
• Manage sampling plans and validation.
• Prepare quality reports for management/clients.
• Drive strategic planning to maximize efficiency and governance.

Skills

Communication

Client management

GIS product knowledge

Geographic Information Systems

Education

Graduate

Job description

Job Overview

Position: Deputy Manager - Quality

Location: Hyderabad

Wipro Band: B3

Shift: Rotaional (WFO)

Qualification: Academic Qualification: Graduate

Experience: 5-8 Years

Experience Range: 24 months

Hiring Skills

Essential: Communication and strong Client management skills

Good to Have: GIS product knowledge

Mandatory Skills: Geographic Information Systems(Maps).

Responsibilities

• Ensures accuracy, process control, and continuous improvement in the process
• Work with stakeholders to meet the business goals
• Present quality metrics in the business reviews
• Build and manage QMS for GIS data
• Create SOPs. QC scheklist, version control guidelines
• Conduct QC/QC audits on qc work
• Define accuracy thresholds, tolerance limits and acceptance criteria
• Implement CAPA and error tracking workflows
• Monitor KPIs
• Train team on quality methods
• Manage sampling plans and validation
• Prepare quality reports for management/Clients

• Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms
• Strategy Planning with Senior Stakeholders
  • Collaborate with leaders to provide strategic and operational plans associated with the account
  • Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
  • Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems
• Contract compliance & adherence
  • Ensure all SLA parameters are met in the account and maintain a green card at all times
  • Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited
  • Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines

• Delivery governance in the account
  • Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project
  • Ensure a green card for all accounts in terms of performance and quality
  • Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags
  • Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
  • Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
  • Ensure regular invoicing as per the contract terms and condition
  • Forecast and track key account metrics
• Invoicing
  • Timely submission of invoices to the client as defined in the SOW
  • Provide information required and resolve any invoicing issues raised by the client
• Collect and analyze statistics (costs, customer service metrics etc.)
• Assume responsibility of budgeting and tracking expenses

• Ensure outstanding performance against key metrics mentioned in the agreement
• Regular cadence around contract compliance
  • Evaluate performance with key metrics (accuracy, customer service metrics etc.)
  • Set direction for the team, track progress against targets through regular cadence calls and course correct as require
  • Drive the focus of the team on quality and adherence to contract compliance processes
  • Drive and implement structured cadence around quality, both process and transactional
  • Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed
  • Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.
• Resource Allocation & Retention
  • Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery
  • Optimize manpower and minimize leakages by working closely with delivery head
  • Ensure retention by offering relevant trainings and certifications of all allocated resources
  • Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team
• Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects

About Us

Reinvent your world. We are building a modern Wipro. We are an end‑to‑end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.