Microsoft-CRM Functional-Manager

EY; Hyderabad; On-site; INR 3,000,000 - 5,500,000; Full time

Job summary

EY is seeking a MSD CRM Functional Manager in Hyderabad, India, to lead CRM engagements across Sales, Service and Marketing modules within D365. You will design, configure and customize CRM solutions, collaborate with client teams, and drive end-to-end delivery in a fast-paced, global environment.

You will oversee implementation projects, mentor junior resources, and ensure alignment with business requirements, standards, and best practices while contributing to a culture of excellence.

Qualifications

• 10+ years of CRM configuration and customization experience.
• Strong project implementation experience in D365.
• Experience on large transformation programs in onshore/offshore delivery.
• Client-facing engagements and end-to-end implementations.
• Experience in agile delivery and CI/CD processes.

Responsibilities

• Design and implement CRM engagements for next-generation solutions.
• Participate in analyse and design phases of projects.
• Collaborate with client teams to translate requirements into solutions.
• Lead application design sessions and recommend solutions.
• Ensure project documentation is completed and reviewed.
• Build a quality culture and mentor project resources.
• Lead teamwork and participate in organization-wide initiatives.

Skills

CRM Configuration

D365 CRM

Agile Delivery

SQL

Client facing

Problem Solving

Communication skills

End-to-end Impl

Education

BE/B.Tech

MCA

MBA

Tools

D365 Integration Tools

Job description

Job Description:

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

MSD CRM Functional Manager

Job purpose:

A D365 CRM Functional Manager is a position that combines the roles of implementation specialist and functional lead in one having knowledge of multiple CRM modules (Sales, Service and Marketing).

Your Client Responsibilities

• Work on CRM engagements to design and implement the next generation solutions
• Be involved in analyse and design phases of a project
• Responsible for collaboration with client teams to understand the business requirements and translate it to solutions.
• Execute & participate in application design sessions and make solution recommendations
• Ensure project documentation are completed and reviewed
• Deep knowledge of configuring and customizing CRM application
• Basic understanding of Integration & Data Migration methods/tools within D365 CRM
• Ensuring that design is in line with the business requirements
• Work cooperatively in a team environment
• Remain flexible on changing workloads

Your people responsibilities:

• Building a quality culture
• Foster teamwork and lead by example
• Training and mentoring of project resources
• Participating in the organization-wide people initiatives

Key Skills

• Minimum 10+ years of CRM Configuration & Customization experience in enterprise business application and delivery
• Must have strong project implementation and working experience in D365
• Must have done worked on large transformation programs in onshore offshore delivery model
• Must have worked on client facing engagements
• Must have done at least one end to end implementation with functional design
• Experience in agile delivery and deployment, continuous integration and build processes
• Familiar with relational database concepts and SQL
• Strong analytical and problem solving skills; ability to work creatively in problem solving environment
• Excellent written and verbal communication skills
• BE/B.Tech./MCA/MBA with a sound industry experience

Preferred Skills

• D365 CRM Configuration & Customization hands on experience
• D365 CRM Certified

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Requirements: