Microsoft 365 Support Specialist (Teams/SharePoint)

NTT DATA, Inc.; Bengaluru Urban; On-site; INR 700,000 - 1,100,000; Full time

Job summary

NTT DATA in Bengaluru, India, seeks a Microsoft 365 Support Specialist (Teams/SharePoint) to provide offshore L3 support for Microsoft 365 platforms, including Teams, SharePoint, and Power Platform. You will handle incidents, service requests, migrations, and small enhancements, collaborating with onshore teams to ensure continuity and delivery.

The role requires coordinating during offshore hours (5:00 AM - 2:00 PM ET) and engaging in project meetings, documentation, and knowledge base

Qualifications

• Microsoft 365 Administration and support experience
• Teams and SharePoint Online administration experience
• Power Platform experience helpful
• Incident and service request management experience
• Strong troubleshooting and issue resolution skills
• Change and release support experience
• Strong documentation and knowledge management abilities
• Effective stakeholder communication and collaboration

Responsibilities

• Provide L2 & L3 support for Microsoft Teams, SharePoint, and Power Platform environments.
• Review and resolve incidents, service requests, and operational issues during offshore support window (5:00 AM - 2:00 PM ET).
• Monitor support queues and address production issues before U.S. business hours.
• Support Microsoft 365 operational activities, migrations, testing, validation, and remediation tasks.
• Collaborate with project teams during overlap hours and participate in project meetings, sprint ceremonies, and status discussions.
• Execute minor enhancements, upgrades, and patch-related activities.
• Support batch job monitoring and operational support activities.
• Maintain project documentation, knowledge base articles, and ticket updates.
• Perform handoff activities and communicate outstanding issues to onshore teams.
• Ensure timely completion of deliverables and accurate status reporting.

Skills

Microsoft 365 Administration

Teams Administration

SharePoint Online Administration

Power Platform Support

Incident and Service Request Mgmt

Troubleshooting & Issue Resolution

Change & Release Support

Documentation & Knowledge Mgmt

Stakeholder Communication

Job description

Req ID: 394691

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.

We are currently seeking a Microsoft 365 Support Specialist (Teams/SharePoint) to join our team in bangalore, Karnātaka (IN-KA), India (IN).

Job Description: Microsoft 365 Support Specialist (Teams/SharePoint)

Role Summary

The Microsoft 365 Support Specialist provides offshore L3 support for Microsoft 365 platforms, including Teams, SharePoint, and Power Platform. The role focuses on incident management, service request fulfillment, migration support, operational maintenance, minor enhancements, and collaboration with Northwell teams to ensure business continuity and project delivery.

Key Responsibilities

• Provide L2 & L3 support for Microsoft Teams, SharePoint, and Power Platform environments.
• Review and resolve incidents, service requests, and operational issues during the offshore support window (5:00 AM - 2:00 PM ET).
• Monitor support queues and address production issues before U.S. business hours.
• Support Microsoft 365 operational activities, migrations, testing, validation, and remediation tasks.
• Collaborate with project teams during overlap hours and participate in project meetings, sprint ceremonies, and status discussions.
• Execute minor enhancements, upgrades, and patch-related activities.
• Support batch job monitoring and operational support activities.
• Maintain project documentation, knowledge base articles, and ticket updates.
• Perform handoff activities and communicate outstanding issues to onshore teams.
• Ensure timely completion of deliverables and accurate status reporting.

Supported Technologies

• Microsoft 365 (M365)
• Microsoft Teams
• SharePoint Online
• Power Platform (Power Apps, Power Automate)

Support Services

• L3 Application Support
• Incident Management
• Service Request Handling
• Batch Job Monitoring and Support
• Minor Upgrades and Patches
• Minor Enhancements
• Documentation and Knowledge Base Maintenance
• Migration Support and Validation

Required Skills

• Microsoft 365 Administration and Support
• Teams Administration
• SharePoint Online Administration
• Power Platform Support
• Incident and Service Request Management
• Troubleshooting and Issue Resolution
• Change and Release Support
• Documentation and Knowledge Management
• Stakeholder Communication

Work Schedule

Coverage Window: 5:00 AM - 2:00 PM ET (Offshore Support)

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.