Microsoft 365 & Productivity Applications Specialist

IND KCI Medical India Private limited; Bengaluru; Hybrid; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Solventum in Bangalore (Hybrid) is seeking a Microsoft 365 & Productivity Applications Specialist to own license management and optimization across Microsoft 365, Adobe, and other productivity tools. You will serve as the primary admin and escalation point for Adobe and Foxit, collaborating with Finance and Procurement on audits and renewals.

The ideal candidate has 5+ years in software license administration or IT asset management, with hands-on experience in Excel reporting and technical

Qualifications

• Bachelor’s degree or higher required.
• 5+ years in software license administration, IT asset management, or enterprise application support.
• 2+ years administering Microsoft 365 licenses.
• 2+ years providing escalated technical support in an enterprise IT environment.
• 1 year building license usage, compliance, or cost reports in Excel.
• 1 year creating and maintaining technical documentation or knowledge base articles.
• Two years administering the Adobe Admin Console (Creative Cloud and Document Cloud) or the Foxit Admin Console.

Responsibilities

• Owns license management, compliance, and optimization for Microsoft 365, Adobe Creative Cloud and Document Cloud, Foxit, and other in-scope productivity applications, including provisioning, entitlement corrections, and reclamation of unused licenses
• Serves as the primary administrator and final escalation point (L4) for the Adobe and Foxit platforms, owning escalated tickets end to end and supporting L2 and L3 team members across the broader Microsoft 365 and productivity portfolio
• Partners with Finance, Procurement, and the software license management team on usage audits, cost optimization, renewals, and budget forecasting for in-scope licenses
• Leads vendor engagement with Adobe, Foxit, and Microsoft, and coordinates with Intune and application deployment teams on packaging, user acceptance testing, and enterprise-wide releases
• Creates and maintains ServiceNow documentation, standard operating procedures, and recurring license usage and compliance reporting, while identifying automation and process improvements that reduce ticket volume and license waste

Skills

License management

IT asset management

Enterprise app support

M365 licenses

Excel reporting

Technical documentation

PowerShell

Power Automate

ServiceNow

Vendor management

Budget forecasting

Education

Bachelor’s Degree or higher

Information technology related degree

Tools

Microsoft 365 Admin Console

Adobe Admin Console

Foxit Admin Console

Excel

ServiceNow

PowerShell

Power Automate

Microsoft Graph

Intune

Job description

At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ Job Description: 3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Microsoft 365 & Productivity Applications Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Owns license management, compliance, and optimization for Microsoft 365, Adobe Creative Cloud and Document Cloud, Foxit, and other in-scope productivity applications, including provisioning, entitlement corrections, and reclamation of unused licenses
• Serves as the primary administrator and final escalation point (L4) for the Adobe and Foxit platforms, owning escalated tickets end to end and supporting L2 and L3 team members across the broader Microsoft 365 and productivity portfolio
• Partners with Finance, Procurement, and the software license management team on usage audits, cost optimization, renewals, and budget forecasting for in-scope licenses
• Leads vendor engagement with Adobe, Foxit, and Microsoft, and coordinates with Intune and application deployment teams on packaging, user acceptance testing, and enterprise-wide releases
• Creates and maintains ServiceNow documentation, standard operating procedures, and recurring license usage and compliance reporting, while identifying automation and process improvements that reduce ticket volume and license waste

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher
• 5+ years of experience in software license administration, IT asset management, or enterprise application support
• Two (2) years of experience administering Microsoft 365 licenses, including SKUs, entitlements, and license assignment
• Two (2) years of experience providing escalated (L3 or L4) technical support in an enterprise IT environment
• One (1) year of experience building license usage, compliance, or cost reports in Excel
• One (1) year of experience creating and maintaining technical documentation or knowledge base articles

In addition to the above requirements, the following are also required:

• Two (2) years of experience administering the Adobe Admin Console (Creative Cloud and Document Cloud) or the Foxit Admin Console in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Bachelor’s degree in information technology, information systems, computer science, or a related discipline from an accredited institution
• Two (2) years of experience administering the Adobe Admin Console (Creative Cloud and Document Cloud) or the Foxit Admin Console in a private, public, government or military environment
• Skills include license reclamation and automation using tools such as PowerShell, Power Automate, or Microsoft Graph; ServiceNow ticketing and knowledge management; software renewals, budget forecasting, and vendor management; advanced Excel and reporting; and strong documentation, communication, and cross functional collaboration skills

Work location: Bangalore (Hybrid)

A new healthcare company with a rich history. With more than 70 years of delivering healthcare innovations, we continue to move the industry forward by helping to solve our customers’ biggest challenges. 20,000+ employees worldwide. Solventum relies on the courage and the boundless insights of professionals worldwide to achieve exceptional results for our customers and those who rely on them. Healthcare that leads with heart and humility starts with listening and never finishes, only evolves. As long as healthcare challenges remain unsolved, we will be here, united by empathy and a relentless belief that countless lives are improved through our work. Operations in 38 countries. Driven by our dedication to improved outcomes for all we serve, we break through by making unprecedented connections that impact lives. In more than 300 offices and facilities around the world, we work closely with customers and partners to create positive healthcare outcomes that transcend borders. To realize our shared vision, we harness diverse talents and perspectives from every background to not only address our customers' most urgent priorities but anticipate the needs of the future.