Mgr, Professional Services Region

NetApp, Inc.; Bengaluru; Hybrid; INR 2,600,000 - 5,200,000; Full time

Benefits offered by this job

Hybrid work model

Equal Employment Opportunity

Job summary

NetApp, Inc. in Bengaluru, India seeks a Manager, Professional Services to lead global customer and partner engagements, delivering high-quality service and driving revenue growth.

The role shapes business strategy while building trusted relationships with customers, partners, and internal teams. The manager will oversee delivery initiatives including infrastructure improvements, solution design, and data migrations to NetApp hybrid storage platforms, aligning with best practices and industry

Qualifications

• Proven experience leading professional services teams and customer engagements.
• Experience delivering infrastructure automation using Python and PowerShell.
• Familiarity with IaC tools such as Ansible or Terraform and DevOps practices.

Responsibilities

• Lead end-to-end professional services delivery ensuring on-time, within-scope, value-driven outcomes.
• Build and develop high-performing delivery teams including consultants, architects, and project managers.
• Drive automation initiatives to improve delivery efficiency and scalable processes.
• Manage customer satisfaction, escalations, and align delivery with business priorities.
• Identify services opportunities and support proposal development with cross-functional teams.
• Oversee infrastructure design, implementation, and automation programs following best practices.

Skills

Leadership

Customer engagement

Communication

Analytical thinking

Decision making

Tools

Python

PowerShell

Ansible

Terraform

Git

GitHub

Azure DevOps

Jira

Job description

Job Summary

As Manager,Professional Services, you willleadcustomer satisfaction, service deliveryexcellence,and revenue growthacross global customer and partner engagements. This role drives business growth and maximizes customer valueby ensuringhigh-qualitydelivery, shapingbusinessstrategy, and buildingtrustedrelationships withstrategiccustomers,partners, and internal stakeholders.

The Professional Services Manager will oversee delivery initiatives including infrastructure improvements, solution design, new installations and implementations, data migrations from existing storage environments to NetApp hybrid storage platforms, and automation deliverables aligned with industry best practices. This role requires strong operational knowledge within the assigned functional area and the ability to align individual and team objectives with broader business goals.

This position partners closely with Senior Management, Sales, Customer Success, and cross-functional teams to drive operational excellence, strengthen customer outcomes, and support scalable growth.Theideal candidate will bring strongcustomer serviceleadership, solid technical acumen, and the ability to operate effectivelyin high-pressure, time-sensitive situations where customer satisfactionand business impact are critical.

Job Responsibilities

• Leadend-to-endprofessional services delivery,ensuringcustomer engagementsareexecutedon time, within scope, and alignedwithbusiness objectives andcustomer expectations.
• Build, manage,and develophigh-performingdelivery teams, including consultants, architects, project managers, and technical specialists.
• Lead automation initiatives that improve service delivery efficiency, standardize repeatable processes, reduce manual effort, and enhance customer outcomes through scalable tools, workflows, and best-practice adoption.
• Drive customer satisfactionand successby understanding customerpriorities, proactivelymanaging escalations, and ensuringconsistent delivery ofhigh-quality service outcomes.
• Partner with Sales,Customer Success, and cross-functional stakeholdersto identify services opportunities, supportproposal development, and expand customer value.
• Oversee infrastructureimprovement, solution design, implementation, and automation programs, ensuring deliveryis aligned withbest practicesand technical standards.
• Managekey business and operationalperformance metrics, including revenue, utilization, cost, margin, delivery quality, and customer satisfaction.
• Drive operational excellence by improving delivery processes, increasing efficiency, strengthening governance, and scaling consistent service delivery practices.
• Establish and maintain trusted relationships with customers, partners, senior leaders, Sales, Support, Product, and Customer Success teams.
• Contribute tobusiness strategy andservicesportfolio developmentby identifyinggrowth opportunities, emerging customer needs, andnew service offerings.
• Leveragedata, analytics, and performance dashboardstomonitor delivery health, inform decision-making, anddrive continuous improvementacross the services organization.

Job Requirement

• Proven priorexperience as a Professional Services Manager or in a similar services leadership role, with responsibility for managing delivery teams, customer engagements, and business outcomes.
• Proven experience managing teams responsible for infrastructure automation deliverables, with familiarity in core automation languages such as Python and PowerShell, as well as infrastructure-as-code development using Ansible or Terraform.
• Strong understanding of DevOps practices, version control systems, and CI/CD tools such as Git, GitHub, Azure DevOps, Jira, or equivalent platforms.
• Clear understanding of product development cycles, technical requirements, delivery governance, and project management principles.
• Strong people management skills with experience leading teams that manage multiple priorities, assignments, and customer engagements simultaneously.
• Demonstrated ability to make data-driven decisions based on facts, analysis, business priorities, and customer impact.
• Flexible, proactive, and comfortable operating in ambiguous, fast-changing business and technology environments.
• Practical experience in customer service leadership, stakeholder management, and escalation management.
• Strong capability in team leadership, talent development, performance management, and organizational operations.
• Experience managing key performance indicators, revenue objectives, operational performance, and continuous improvement initiatives.
• Experience working in a global environment with strong written and verbal business communication skills in English.
• Ability to formulate and execute business strategies that are anchored in customer value and measurable business outcomes.
• Inclusive leadership style with the ability to engage teams, support employee development, and deliver results through others.
• Experience working effectively with senior management, customer executives, and cross-functional leadership teams.
• Understanding of ITIL methodologies, including change, incident, problem, and configuration management.
• Ability to use analytics and performance metrics to optimize delivery performance and drive continuous improvement.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.