MGF Service Delivery Specialist

Maersk Fleet and Procurement India Private Limited; Chennai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Maersk is seeking a route planning and optimization professional to manage daily logistics, plan efficient last-mile routes, and ensure optimal truck utilization. You will balance orders across trips, consider capacity and restrictions, and review delivery priorities with operations and dispatch teams.

You will also monitor execution cutoffs, resolve route issues, and coordinate with technical support to ensure seamless system integrations.

Qualifications

• Bachelor's degree in commerce, Finance, Accounting, Business Administration, or a related field.
• 3–6 years relevant experience in last-mile or route planning.
• Experience with Transportation Management Systems and route optimization platforms.

Responsibilities

• Plan daily routes based on orders, locations, and capacity.
• Generate optimized routes using last-mile platforms.
• Balance orders across trips considering capacity and constraints.
• Review route sequences and delivery priorities.
• Coordinate with operations, dispatch, and tech support.
• Investigate issues and adjust routes as needed.

Skills

Last-mile routing

Route optimization

MS Excel / Reporting

Communication with ops/dispatch

Analytical thinking

Deadline-driven decision making

Education

Bachelor's degree (commerce/finance/business admin)

Tools

FarEye

Locus

TMS

ADP

APIs

Job description

Key Responsibilities: Route Planning & Optimization Perform daily route planning based on available orders, delivery locations, and vehicle capacity. Generate optimized routes using last-mile routing platforms Ensure optimal allocation of orders across available trucks and drivers. Balance orders across trips based on capacity, route duration, distance, and operational constraints. Review and validate route sequences, stop allocations, and delivery priorities. Identify opportunities to reduce truck utilization and improve route efficiency. Capacity & Resource Management Monitor vehicle capacity and utilization across different markets and regions. Manage last-minute changes in truck counts and vehicle capacity. Rebalance orders when additional orders are received or vehicles become unavailable. Ensure vehicle capacity and route constraints are maintained during planning. Route Execution & Issue Management Monitor route generation and planning completion within defined cut-off times. Investigate missing orders, sequencing issues, route delays, and planning failures. Coordinate with technical teams to resolve system and integration issues. Perform route adjustments, stop resequencing, and trip-level changes when required. Ensure successful integration of route IDs and stop sequences with downstream systems. Stakeholder Management Coordinate with regional operations, dispatch teams, and technical support teams. Communicate route planning status, operational risks, and escalations. Support users with routing platform issues and process-related queries. Ensure adherence to standard operating procedures. Required Skills Strong understanding of last-mile transportation and route planning Experience with route optimization or Transportation Management Systems FarEye, Locus, similar platforms Understanding of vehicle capacity, delivery windows, service time, route duration, and driver/shift constraints Strong analytical and problem-solving skills (good with MS Excel/ Reporting) Ability to make time-sensitive decisions during routing cutoffs Strong communication and coordination with Operations, Technology, carriers, dispatchers, and drivers Ability to work in a high-volume environment with strict operational deadlines Preferred Experience Experience in large-scale last-mile delivery operations. Knowledge of route optimization algorithms and planning constraints. Experience with ADP, FarEye, TMS, or other transportation platforms. Understanding of API integrations and order interfaces. Experience managing multiple markets or regions. Exposure to automation and operational KPI improvements. 3 to 6 years relevant experience. Qualification: Bachelor's degree in commerce, Finance, Accounting, Business Administration, or a related field Shift Timings: US Shift

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A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information click here. All the way.