MFT Operations Analyst

Threadneedle group; Hyderabad; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Ameriprise India LLP is seeking a Senior Operations Analyst to ensure the reliability of business-critical batch processes and incident resolution. You will monitor Sterling-based integrations, review code, and manage outages while collaborating with business users to translate requirements into technical changes.

You will work in a hybrid setup with on-site collaboration three days a week and some remote work, supporting a diverse multinational environment within India.

Qualifications

• 2+ years of implementation, support, and/or design experience with Managed File Transfer services.
• Strong attention to detail with emphasis on quality and efficiency.
• Ability to communicate and articulate technical information across organizational levels.
• Willingness to work in shifts, including weekends, to ensure continuous support.
• Leadership qualities and business acumen.
• High reasoning aptitude and ability to quickly understand complex operating environments.
• Ability to work independently in a diverse multi-national/multi-vendor environment.
• Strong analytical and customer service abilities.

Responsibilities

• Ensure success of business-critical application operations by supporting day-to-day batch processing and issue analysis.
• Provide timely resolution for high-priority incidents (P1/P2) and handle service requests.
• Perform code reviews, manage outages (planned/unplanned), and maintain performance of key applications.
• Collaborate with business users to translate requirements into technical changes in Sterling/DevSecOps environments.

Skills

Communication skills

Problem solving

Independent working

Leadership qualities

Education

Bachelor's degree in Computer Science/Engineering

Tools

Sterling Integrator

Sterling Control Center

Sterling File Gateway

Sterling Connect Direct

Linux

Windows

AWS

Python

SFTP/FTPS/HTTPS

ServiceNow

CyberArk

Active Directory

Bitbucket

Job description

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 20 years. We are part of Ameriprise Financial Inc., a US financial planning company headquartered in Minneapolis with a global presence and diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection.

Be part of an inclusive, collaborative culture that rewards you for your contributions, and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So, if you're talented, driven and want to work for a strong, ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Job Description

Job Description Summary
In this role the person will be the responsible for ensuring success of business critical application operations by supporting the day to day batch processing, analyzing and fixing the issues on priority while adhering to standards and SLA's. The person should be able to support High priority(P1/P2) incidents dynamically by providing timely resolution for the problem and handle other service requests. The person will also be responsible for handling minor enhancements, perform code reviews, handle application outages(planned/unplanned) and responsible for performance and maintenance of the highly critical business application. For this role we are looking for a highly motivated Individual who will be working as Sr. operations analysts working in technologies such as Sterling Integrator, Sterling Control Center, Sterling File Gateway, Sterling Connect Direct and operating in DevSecOps Model.
The person should exhibit leadership qualities and demonstrate business acumen while working closely with business users to understand requirements and help team translate it into technical changes.

Required Skills

• Sound knowledge in working with IBM Managed file transfer and monitoring tools –
  • Sterling Integrator, Sterling Control Center, Sterling File Gateway, Sterling Connect Direct - Linux and Windows & AWS file transfer.
• Experience with different file transfer protocols SFTP, FTPS, HTTPS ,Connect Direct .
• Basic experience, programming experience in Linux , Python
• Basic understanding of AWS services such as EC2, S3, Lambda, IAM, and CloudWatch.
• Willingness and ability to work in shifts, including weekends, to ensure continuous support and operational integrity of systems.
• Good Communication Skills and able to independently handle tasks

Preferred Skills

• Familiarity with :- ServiceNow, CyberArk, Active Directory, Bitbucket , Release Automation
• Should have basic understanding of IBM MQ architecture and messaging concepts (queues, topics, channels, etc.)..
• Familiarity with IBM DataPower Gateway for application integration.
• Good in troubleshooting and analyzing using Troubleshooting tools

Required Qualifications:

• Degree in Computer Science, Engineering, or equivalent experience.
• 2+ years of implementation, support, and/or design experience with Managed File Transfer services.
• Strong attention to detail and with ability to focus on quality and efficiency.
• Ability to communicate and articulate technical information across various organizational levels.
• Highly innovative problem solver with strong analytical and customer service abilities required.High reasoning aptitude and ability to quickly understand complex operating environments.
• Strong thought leadership and motivation with the ability to work independently

Ability to work in a diverse multi-national and multi-vendor environment

Preferred Qualification:

• Solid understanding of monitoring tools and monitoring techniques with focus on problem determination and prevention.
• Ability to support working outside of normal business hours to provide after hour or "on-call" support when necessary to solve high profile incidents/problems.

In-Office Collaboration

We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least three (3) days per week, with flexibility to work from home two (2) days per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process.

Full-Time/Part-Time

Full time

Timings

(2:00p-10:30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, military status, veteran status, marital status, pregnancy, family status or any other basis prohibited by law.

We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you.