MetLife Looking for Sr Associate – IT Operations at Jaipur, Rajasthan

MetLife; Jaipur; On-site; INR 6,00,000 - 12,00,000; Full time

Job summary

An established industry player is seeking a detail-oriented IT Infrastructure Change Manager to oversee critical IT changes. This role involves gathering requirements, conducting risk assessments, and collaborating with various stakeholders to ensure smooth implementation of changes across the organization. The ideal candidate will possess a strong understanding of IT service delivery and change management practices, with proficiency in Service Now applications. Join a purpose-driven team that values diversity and inclusion, where your contributions will help shape a confident future for clients worldwide.

Qualifications

• Thorough knowledge of Service Now and change management practices is essential.
• B.Tech or B.Sc. in IT is required for this role.

Responsibilities

• Gather requirements for IT infrastructure changes and assess risks.
• Coordinate with stakeholders for change schedules and implementation.

Skills

Service Now applications

Change management practices

ITIL Foundation

MS Excel

Communication skills

Interpersonal skills

Email writing skills

Education

B.Tech in Computer Sciences & Networking

B.Sc. IT

Tools

Remedy helpdesk

Capacity Planning Management Portal (CPM)

Master Server Directory

Job description

IICCT JD

Job Description

• Responsible for gathering requirements for change requests to create IT Infrastructure changes.
• Risk assessment and impact analysis of the infrastructure change in production or otherwise, before proceeding with the request.
• Interact with different stakeholders, including Project Managers, Change Managers, AVPs, and engineers daily for building change schedules and successful implementation.
• Work with different teams and AD groups supporting Windows, LINUX, UNIX, SQL Production, Disaster Recovery, QA, Integration, and Dev servers and network devices.
• Should have complete knowledge of servers (Virtual, Standalone, Blade VMware, clusters, data cluster centers, etc.) and server naming conventions, networking services.
• Capacity planning and management for dealing with requests around memory/CPU increase/decrease, SAN storage area network.
• Ensure that all operational and pre-production changes to IT services are logged, prioritized in SNOW, and completed as per the requirements.
• Work in coordination with IT support teams and project managers to provide support for the Request for Change (RFC) from inception to delivery.
• Creation of change tickets on SNOW as per software/hardware/server change requirements.
• Follow the complete change cycle from planning, scheduling, and implementation.
• Perform follow-ups for reviews and approvals on pending or drafted Request for Changes (RFCs) to meet the target depending upon ‘scheduled start date’ and ‘end date’ of the tickets.
• Responsible for representing the change on the project calls and Change Advisory Board calls as per the requirement.
• Manage updates and communication across business functions along with coordination amongst various project managers to complete the change implementation per schedule.

Competencies Required

• Thorough knowledge of Service Now applications.
• Qualification: B.Tech in Computer Sciences & Networking or B.Sc. IT.
• Experience and knowledge of change management practices.
• ITIL Foundation, preferable ITIL Intermediate (Service Transition and Design).
• Exposure to IT Infrastructure Changes.
• Exposure to enterprise SharePoint.
• Exposure to Capacity Planning Management Portal (CPM).
• Knowledge and experience of working with Master Server Directory.
• Proven understanding of IT service delivery, knowledge of servers, networking.
• Prior experience in managing Remedy helpdesk/change management work is preferable.
• Intermediate MS Excel skills.
• Excellent soft skills (mandatory).
• Excellent communication skills (mandatory).
• Excellent email writing skills (mandatory).
• Excellent interpersonal skills with the ability to coordinate cross-functionally.

MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies, providing insurance, annuities, employee benefits, and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe, and the Middle East.

We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.

MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.

MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.