Medical Transcriptionist

Narayana Health; Bengaluru; On-site; INR 240,000 - 420,000; Full time

Job summary

Narayana Health is seeking a courteous frontline representative in Bengaluru to assist patients and visitors with information and directions. You will be the first point of contact, ensuring accurate information, smooth check-ins, and a welcoming atmosphere across hospital departments.

The role requires clear communication, professional grooming, and the ability to follow up with patients daily to facilitate services and improve the patient experience.

Qualifications

• Able to handle inquiries promptly and courteously.
• Strong verbal and written communication skills.
• Ability to multitask in a busy hospital environment.

Responsibilities

• Be well informed of hospital hierarchy and key contact staff in every department.
• Give complete and correct information to all staff/visitors/patients/attendants.
• Keep the list of doctors/staff/functions of every department.
• Proper grooming as per hospital uniform policy.
• Greeting the staff, seniors, patient attendants and visitors.
• Maintain Hospital premises and property.
• Deal with everyone with respect and integrity.
• Doing follow up call with the patient on daily basis.
• Guiding the patients who want to avail hospital services.

Skills

Communication skills

Customer service

Attention to detail

Job description

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Narayana Health, one of India's largest and World's most economical healthcare service providers is set to emerge as a global industry model for its ability to reconcile quality, affordability, scale, transparency, credibility and sustainable profitability. From 300 beds hospital in 2001, Narayana Health has grown to a 6900 beds healthcare conglomerate in 2014 with 26 hospitals present in 16 Cities within the country and also has International Presence in Cayman.

NH has been known for its cost- cutting approach and ranked 36th among World's 50 Most Innovative Companiesby Fast Companies in 2012. NH has also been a proud recipient of Frost & Sullivan India Healthcare Excellence Awards 2012 in the category Healthcare Service Provider Company of the Year and FICCI Health Care Excellence Award 2012 for Addressing Industry Issues.

Job Purpose:

To be courteous to patients and customers.

Job Responsibilities:

• Be well informed of hospital hierarchy and key contact staff in every department. Departmental locations and its respective functions.
• Give complete and correct information to all (staff/visitors/patients/ attendants).
• Keep the list of doctors / staff/ functions of every department
• Proper grooming as per hospital uniform policy.
• Greeting the staff, seniors, patient attendants and visitors.
• Maintain Hospital premises and property.
• Deal with everyone with respect and integrity.
• Doing follow up call with the patient on daily basis.
• Guiding the patients who want to avail hospital services.

Candidate Requirements:

• Able to work accurately and with minimal supervision.
• Ability to comprehend written instructions given by the related departmental personnel.
• Ability to plan & organize ones work schedule effectively.
• Speaking and listening are essential requirements to understand and carry out the instructions given by the supervisors and other related departmental personnel.